Food and Beverage Supervisor

Amaterra Kitchen Social Club is located in the heart of downtown and brings the Amaterra spirit east of the mountains. More than a restaurant or tasting room, it's a place to belong, a new experience. Our first location opened in Portland, Oregon, in 2022 and quickly became Portland’s premier destination for wine, elevated casual dining, and unforgettable events and celebrations. We seek enthusiastic, hospitality-driven professionals to join our team as we launch this exciting new venture. If you thrive in an environment where creativity, hospitality, and craftsmanship take center stage, we invite you to be part of something truly special.

With our wines receiving high praise from Wine Spectator, James Suckling, and other top critics, Amaterra has established itself as a leader in the fine wine industry. Our commitment to quality, innovation, and sustainability allows us to craft extraordinary wines that highlight the unique terroir of the Willamette Valley and Columbia Valley / Walla Walla region.

We are seeking a dynamic and versatile hospitality professional to join our team as a Food and Beverage Floor Supervisor.

The Food & Beverage Supervisor will oversee the execution of Food & Beverage service during dining operations, providing essential support to the Assistant General Manager. This role includes supervising front-of-house staff daily, ensuring efficient service, and leading the team by communicating new processes, menu offerings, and wine selections.

Required Qualifications

• Previous experience in leadership roles in fine dining and/or a winery environment
• Excellent communication skills to effectively interact with team members and guests
• Strong leadership skills to manage and guide Front of House staff, including servers, bartenders, and other team members
• Detail-oriented with the ability to manage multiple tasks and priorities while maintaining high standards of service
• Knowledge of food and beverage service protocols, including proper service techniques, food safety guidelines, and alcohol service regulations
• Ability to handle high-pressure situations, make quick decisions, and resolve conflicts in a calm and professional manner
• Flexibility to work long hours, weekends, and holidays as required by the hours of operation
• Physical stamina and dexterity to stand and move around for extended periods, lift heavy items, and perform other physical tasks as required
• Positive attitude, enthusiasm, and a passion for creating memorable experiences for guests
• Proficiency in using computers, point of sale technology, and scheduling software
  
  

Essential Functions

• Train, coach, schedule, supervise, and counsel staff, including servers, bartenders, host and other team members, ensuring they have the skills, knowledge, and resources necessary to deliver high-quality service
• Oversee food and beverage service ensuring that guests are served efficiently and with an elevated level of attention to detail
• Manage sections of scheduled staff, making cuts when business levels dictate fewer team members are needed
• Assist staff with adjusting checks for discounts, voids, comps, or correcting payment errors
• Provide hospitable guest recovery if there is an issue
• Oversee the organization of all FOH and shared storage rooms
• Ensure that food and beverage service areas are properly set up, maintained, and cleaned throughout dining hours, and that all service items are cleaned and put away
• Respond to guest inquiries, concerns, and complaints in a professional and timely manner, and ensure that all guests receive the highest level of service
• Maintain a thorough knowledge of food and beverage products, including ingredients, preparation methods, and serving recommendations, and use this knowledge to make menu suggestions and provide exceptional service to guests
• Monitor the reservations day-to-day and find coverage for shifts that may be short staffed
• Supervise opening or closing of the space
• Follow all food safety, sanitation, and alcohol service regulations, and ensure that all staff members are trained on and follow these policies and procedures
• Model the company's values in decision-making and in interactions with team members and guests
  
  

Benefits

• On-Demand pay, so you can access your pay as you earn it
• Paid time off
• Education assistance
• Learning and development opportunities that include events, restaurant, tasting room and winery.
• Team Member Recognition Programs
• Health, dental, and vision benefits for employees that work 30 hours and their eligible dependents
• 401K with match
• Employee Assistance and Wellbeing Program
• Supplemental insurance options
  
  

When you work with us, you'll get to entertain and meet people from all over as you build your experience. Join us and grow through opportunities to explore the business; opening yourself to various career options. No matter your path, we’ll make sure you feel right at home.