What are the responsibilities and job description for the Senior ServiceNow Developer / Technical Lead position at Amaris Consulting | Part of Mantu?
Job Description
We are looking a Senior ServiceNow Developer / Technical Lead to provide technical leadership and platform architecture within a healthcare/life sciences ServiceNow environment. This is not a standard development role — it combines strong hands-on ServiceNow expertise with technical governance, development standards, and delivery leadership.
The successful candidate will define and enforce development standards for an offshore delivery team in India, lead technical governance discussions, and own the technical relationship between the ITSM and HRSD workstreams. We're looking for someone who can determine how ServiceNow solutions should be designed and developed, guide other developers, and ensure technical standards are consistently followed across the platform.
Location: Durham, North Carolina (US)
Work mode: hybrid
Key Responsibilities
Who are we?
Amaris Consulting, part of Mantu is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.
At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:
Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!
Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!
Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.
As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.
We look forward to meeting you!
We are looking a Senior ServiceNow Developer / Technical Lead to provide technical leadership and platform architecture within a healthcare/life sciences ServiceNow environment. This is not a standard development role — it combines strong hands-on ServiceNow expertise with technical governance, development standards, and delivery leadership.
The successful candidate will define and enforce development standards for an offshore delivery team in India, lead technical governance discussions, and own the technical relationship between the ITSM and HRSD workstreams. We're looking for someone who can determine how ServiceNow solutions should be designed and developed, guide other developers, and ensure technical standards are consistently followed across the platform.
Location: Durham, North Carolina (US)
Work mode: hybrid
Key Responsibilities
- Provide technical leadership and architectural direction across the ServiceNow platform.
- Define and enforce ServiceNow development standards, best practices, and technical guidelines for offshore delivery teams.
- Lead and participate in the technical governance board, including technical standards, documentation, and design decisions.
- Own the technical relationship and alignment between ITSM and HRSD workstreams.
- Provide hands-on technical expertise in ServiceNow development, configuration, integrations, and L3 support.
- Review solution designs and development approaches to ensure they are scalable, maintainable, and aligned with ServiceNow out-of-the-box capabilities rather than unnecessary customization.
- Support the evolution of the HRSD platform, while maintaining strong ITSM capabilities.
- Provide technical guidance on integrations, including REST/SOAP, identity and access management, networking, and monitoring tools.
- Work with business analysts and stakeholders to translate requirements into technical feasibility assessments and scalable ServiceNow solutions.
- Support and oversee release management and upgrade activities, including weekly minor releases, monthly major releases, and annual platform upgrades.
- Coordinate with offshore development teams and internal stakeholders across multiple time zones to ensure consistent technical delivery.
- Maintain strong technical documentation and governance records, ensuring development work is properly documented and aligned with established standards.
- Apply appropriate GxP/compliance awareness within the healthcare/life sciences environment.
- 7 years of hands-on ServiceNow-specific experience.
- Strong experience with ServiceNow ITSM and exposure to HRSD.
- Experience providing technical leadership, architecture, governance, or development standards within ServiceNow environments.
- Experience coordinating or leading offshore development teams.
- Strong knowledge of ServiceNow integrations, including REST/SOAP and integrations with IAM, networking, and monitoring tools.
- Experience with release management and/or ServiceNow platform upgrades.
- Experience working in Agile delivery environments and translating business requirements into technical solutions.
- Strong written communication and technical documentation skills.
- Awareness of GxP or other compliance-heavy environments.
- English: Fluent
- An international community bringing together more than 110 different nationalities
- An environment where trust is central: 70% of our leaders started their careers at the entry level
- A strong training system with our internal Academy and more than 250 modules available
- A dynamic work environment that frequently comes together for internal events (afterworks, team buildings, etc.)
Who are we?
Amaris Consulting, part of Mantu is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.
At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:
Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!
Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!
Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.
As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.
We look forward to meeting you!