Call Center Representative

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential patients. The successful candidate will be able to accept ownership for effectively solving patient issues, complaints and inquiries; keeping patient satisfaction at the core of every decision and behavior.

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify patients’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Build sustainable relationships and engage patients by taking the extra mile
• Meet personal/team qualitative and quantitative targets

Requirements and skills

• Previous experience in a customer support role
• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• High school degree
• Bilingual is a plus

Frequently asked questions:

• What does a Call Center Representative do?
  • A Call Center Representative helps patients with their questions and addresses issues regarding products or services. They are responsible for providing support from start to finish to resolve patient inquiries or concerns.
• What are the duties and responsibilities of a Call Center Representative?
  • A Call Center Representative is in charge of answering customer calls, listening to their concerns and solving problems. They handle both inbound and outbound phone conversations with patients to make sure everyone quickly gets the help they need.
• What makes a good Call Center Representative?
  • A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs. They should also have excellent listening and problem-solving skills to provide the information or solutions their patient need.
• Who does a Call Center Representative work with?
  • Call Center Representatives work directly with patient on various issues and questions. In addition, Call Center Representatives also may have to work with Department Managers to ensure patient satisfaction and resolve all problems.

PLEASE NOTE: This is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job nor is it intended to be an employment contract, implied or otherwise.

Pay

• Depending on Experience (DOE)

Schedule

• Monday to Friday

Benefits

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance
• 401(k)
• 401(k) matching
• Health savings account

Disclaimer
APDO, is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at APDO via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of APDO. No fee will be paid in the event the candidate is hired by APDO as a result of the referral or through other means.

EEO Statement

All APDO subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. APDO subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.