Volunteer Supervisor

AMARILLO AREA CASA, INC.

Volunteer Supervisor

Starting salary- $36,000/annually

Reports to the Director of Advocacy

FLSA Status: Non-exempt

JOB DESCRIPTION:

The Volunteer Supervisor is responsible for the support, supervision, ongoing training and development of volunteer advocates who represent the best interests of children involved in the child welfare system. This position oversees a caseload of volunteers and assigned cases, ensuring that volunteer advocates are properly prepared, supported, and compliant with program policies, court requirements, and state and national CASA standards.

The Volunteer Supervisor provides coaching, case consultation, and quality oversight to volunteer advocates from case assignment through case closure. The position works closely with the courts, Child Protective Services, SSCC, attorneys, and other professionals to ensure effective advocacy for children who have experienced abuse or neglect.

This position plays a critical role in maintaining high-quality advocacy services through effective volunteer management, case monitoring, and adherence to program, grant, and CASA standards.

QUALIFICATIONS:

Experience in volunteer management, supervision, training, or program coordination preferred

Experience in child welfare, social services, education, counseling, or related field preferred

Knowledge of the civil court system and child abuse and neglect issues preferred

Strong organizational, oral, and written communication skills

Ability to manage multiple cases and priorities simultaneously

Effective time management and problem-solving skills

Ability to provide coaching, guidance, and constructive feedback to volunteers

Ability to work collaboratively with professionals from multiple agencies

Knowledge of children’s services and community resources preferred

Ability to plan, organize, and lead in a strategic and professional manner

Proficiency in computer applications and case management databases

Ability to maintain confidentiality and professional boundaries

Ability to use trauma-informed and culturally responsive practices when working with children, families, and volunteers

1. Volunteer Supervision & Support

• Supervise volunteer advocates assigned to a caseload following successful completion of training, courtroom observation, and swearing-in.
• Provide ongoing coaching, consultation, and guidance to volunteer advocates regarding case activity, documentation, court preparation, and professional conduct.
• Monitor volunteer performance to ensure compliance with program policies, CASA standards, and court requirements.
• Maintain regular contact with volunteers to review case progress and provide support.
• Evaluate volunteer advocates on a regular basis and at case closure.
• Address volunteer concerns and report performance issues to the Director of Advocacy.
• Support volunteer retention through encouragement, recognition, and professional development opportunities.
• Participate in volunteer training and assist with coordination of volunteer recognition activities.

2. Caseload & Case Management

• Manage an assigned caseload of volunteers and cases as determined by program guidelines.
• Full-time Volunteer Supervisors may supervise up to 30 volunteers and up to 45 cases, unless assigned additional duties.
• Review case activity monthly to ensure required contacts, documentation, and advocacy tasks are completed.
• Ensure all case files are maintained according to program policies and compliance requirements.
• Ensure proper procedures are followed for case assignment and case closure.
• Provide volunteers with case information and updates in a timely manner.

3. Court & Advocacy Coordination

• Review, edit, and approve court reports prepared by volunteer advocates.
• Ensure court reports are submitted for final approval and distributed to all parties at least 10 days prior to hearings.
• Assist volunteers in developing recommendations that reflect the best interests of the child.
• Facilitate communication between volunteers and Child Protective Services, SSCC, attorneys, courts, foster parents, therapists, schools, and other professionals.
• Represent the program in a professional and positive manner when working with community partners and court personnel.
• Communicate case status and concerns to the Director of Advocacy on a regular basis.

4. Training & Program Development

• Complete required pre-service training upon hire.
• Complete a minimum of 12 hours of continuing education per year, including conferences, workshops, CASA College, Café CASA, or other approved training.
• Assist with volunteer pre-service training as assigned.
• Assist in developing and implementing program goals and advocacy initiatives.
• Support volunteer recruitment efforts as needed.

5. Data, Compliance & Reporting

• Enter and maintain accurate case documentation in Optima or other case management system.
• Ensure data is current, complete, and reviewed regularly.
• Understand and comply with grant requirements.
• Follow Texas CASA and National CASA standards, policies, and mission.
• Maintain confidentiality of all client and volunteer information.

6. Organizational Participation

• Participate in program events, meetings, and special projects as required.
• Work occasional evenings and weekends as needed.
• Travel as required for court, meetings, or training.
• Perform other duties as assigned.

Education: Coursework in Psychology, Social work or a related field. B.S. or B.A. in social services field preferred.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time.

The noise level in the work environment is usually moderate.

BENEFITS

401K with employer match up to 3% after a year of employment

18 paid holidays

Paid parking

100% employer paid health insurance

Employee paid dental and vision insurance options

PTO

Wellness

Mileage reimbursement

Cell phone stipend

Resumes should be sent in by June 15, 2026 to jona@amarillocasa.org