Hospice Intake Coordinator

The Intake Coordinator: is responsible for the referral process and performs a variety of clerical, administrative and other tasks in support of the business operations. The Intake Coordinator is the initial point of contact for individuals seeking services or information from our organization. This role is crucial in ensuring a seamless and efficient intake process by gathering pertinent information, assessing needs, and coordinating appropriate resources or referrals.

QUALIFICATIONS:

• Previous intake or Hospice office experience a must.
• Excellent interpersonal skills.
• Excellent communication skills – verbal and written.
• Computer proficiency and ability to learn new software as needed.
• Ability to multitask and work independently.

RESPONSIBILITIES (including but not limited to):

• Present a positive and professional image of the organization on the phone and in all interactions with clients, patient/family members, staff, and others.
• Process and document all new referrals with upload to system.
• Track census daily and track level of care.
• Contact appropriate representative as soon as a referral is received.
• Alert Director or designee when an admission is going to occur.
• Contact referral source to update on intake process.
• To ensure compliance, follow up and track: receipt of written consent, missing admission paperwork, all referrals from admissions to NTUC, and other documents needed for billing.
• Provide weekly feedback status to Director of Business Development, Clinical Director, Billing Coordinator and Administrator.
• Answer phones and filing as assigned.
• Adhere to the practice of confidentiality regarding patients, families, staff, and the organization.
• Will be committed to ensuring that this hospice program provides care and services of the highest quality and safety, and will continually strive to improve performance.
• Will be willing to serve as a member of the QAPI committee when asked.
• Will participate in the implementation of Quality Assessment and Performance Improvement projects as assigned by the Quality Assurance, Performance Improvement committee.
• Perform other office duties as assigned.

Job Type: Hourly 8:30 - 4:30

Amara meaning is Grace, Mercy & Kindness. Sometimes in life there are no simple solutions, only balanced and wise choices. When someone is struggling with terminal illness, they and the family members who are assisting them need to decide how to best cope with the situation. At Amara Hospice Care, we believe that an individual dealing with a life-limiting illness should be made as comfortable and peaceful as possible, physically, emotionally, and spiritually. The Amara mission is to alleviate pain and symptoms; foster a state of calmness and harmony; and encourage an appreciation of family, friends, and life experiences all done with Grace, Mercy & Kindness.

Amara Hospice Care provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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