Front Desk Supervisor - Amangiri

Location Overview

Join our team in Amangiri. Blending into untouched red-rock country on over 900 acres of the Colorado Plateau, Amangiri and its satellite, Camp Sarika, reflect dual aspects of this ancient desert landscape. A serene sanctuary, Amangiri’s 34 modernist suites, Aman Spa and mesa-embracing pool echo the tranquillity of the canyons. Camp Sarika, with its 10 tented pavilions, answers the region’s call to adventure. An unrivalled base for exhilarating expeditions and fireside connection, the camp has its own restaurant, lounge and spa suites.

Role

The Front Desk Supervisor supports the Front Desk Manager in overseeing daily front office operations, with a focus on leading Guest Assistants and ensuring exceptional guest experiences. This role plays a key part in maintaining seamless arrivals and departures, upholding Aman service standards, and fostering a culture of professionalism and attention to detail.

Responsibilities

• Support the Front Desk Manager in daily front office operations and team supervision.
• Ensure all guest needs are met with warmth, professionalism, and efficiency.
• Oversee front desk readiness, including arrivals, departures, billing accuracy, and room allocations.
• Coordinate with Guest Assistants to ensure all daily operational requirements are prepared and executed.
• Engage with guests regularly to enhance their experience and build meaningful connections.
• Communicate key information regarding guests, operations, and daily activities to leadership.
• Act as Manager on Duty for the front desk in the absence of the Front Desk Manager.
• Review upcoming arrivals, departures, and staffing levels to ensure operational readiness.
• Collaborate with Housekeeping, Food & Beverage, and other departments to ensure seamless service delivery.
• Observe, coach, and develop Guest Assistants to elevate service standards and guest interaction.
  
  

Requirements

• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to engage effectively with guests and colleagues.
• High attention to detail and organisational ability.
• Ability to lead, coach, and motivate team members.
• Strong problem-solving skills and ability to remain composed under pressure.
• Proficiency in front office systems and general computer skills preferred.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional presentation and adherence to grooming standards.
• Flexibility to work evenings, weekends, and holidays.
• Previous front office or supervisory experience preferred.
  
  

Supervisory Responsibilities

• Supports oversight of Guest Assistants within the Front Office team.
  
  

Benefits

At Aman Group, we believe that our colleagues are at the core of our success. We offer a range of benefits to support both your personal and professional growth across existing and upcoming destinations. From exciting development opportunities to competitive compensation, we prioritise and support your career journey, making you feel valued, included and at home.

• Competitive compensation.
• Comprehensive health benefits.
• Paid time off and holidays.
• Complimentary meals during shifts.
• Learning and development opportunities.
• Career growth within Aman’s global portfolio.
  
  

If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to join us on our journey.