Branch Support Administrator

 Purpose of Position:
Amalgamated Bank seeks a Branch Support Administrator to provide client, administrative service and a high quality of customer service in a broad variety of activities.

Essential Job Functions: 

1. Provide administrative support to the department, to render quality service to clients and customers in need of special handling
2. Responsible for managing, processing, and tracking all retail and commercial new account opening paperwork
3. Provide support to the Commercial Banking team as needed
4. Perform all RBR duties such as stop payment orders, process deposits / withdrawals, cash checks etc. 
5. Maintain neat and accurate files, record, client correspondence, and statements. Daily scanning of documents ensuring all is appropriately indexed and reviewed
6. Conduct investigations regarding discrepancies in accounts. Maintain spreadsheet regarding all pending investigations for accounts and resolutions
7. Review large item checks daily, return item processing and consult with appropriate account officer in the pay decision process. Notify customers of overdraft, as appropriate. Prepare and submit customer’s request for transfers of money or deposits to cover overdrafts 
8. Process and ship monthly customer bank statements and CD Rom packages
9. Perform file maintenance on accounts as necessary
10. Receive and respond to all telephone inquiries. Assist customers and respond to their general banking needs. Notify account officer of any problems or concerns
11. Process stop payments, internal transfers, International and Domestic wire transfers, process deposits/withdrawals, cash checks, collection items, ATM/debit card issuance and account closeouts for customers
12. Contact customers on maturity of treasury bills, treasury notes, certificates of deposit, participation certificates and time deposits for instructions upon maturities or for the purchase of new investments
13. Support the retail branch by performing both teller and customer service functions according to needs
14. Perform all aspects of opening and maintaining a variety of accounts in accordance with Bank policy and procedure, including but not limited to the Bank’s CIP and customer service policies
15. Review and verify all previous days’ work to ensure accuracy and resolve any discrepancy that may exist; including but not limited to general ledger accounts 
16. Approve checks (up to authorized limit) using knowledge of account history and account information on file, to make decision on whether to cash
17. Knowledge and use of the Bank’s Redi system to keep current with updates to policy and procedures
18. Open and close the branch in the absence of the branch officers
19. Perform various administrative duties as directed by Manager

Knowledge, Skills and Experience Requirements

1. High School Diploma or equivalent
2. A minimum of two (2) years Teller experience required or successfully completing the teller training course in lieu of Teller experience
3. Strong interpersonal and communication skills to build rapport with prospective and existing customers
4. Must be flexible to work and/or transfer throughout the network, on an as needed basis
5. Detailed knowledge of banking procedures, regulations and all Branch related functions and terminal systems

Our job titles may span more than one career level. The starting hourly salary for this role is between $22.00 – $28.00. The actual base pay is dependent upon many factors, such as: training, transferrable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.