What are the responsibilities and job description for the Service Department Call Center Attendant position at Amada?
The Service Department Center Attendant will answer all incoming service phone calls with redirecting to the proper point-of-contact within the correct department while onsite at our Technical Center in Schaumburg, IL.
ESSENTIAL FUNCTIONS:
- Answers incoming phones.
- Creates incidents in Syteline with routing calls and incidents to the appropriate department.
- Other duties related to the department and assigned by department management.
NON-ESSENTIAL FUNCTIONS:
- Act as a backup for the other call center attendants.
REPORTING RELATIONSHIP:
- Regional Service Division Manager
- National Service General Manager
SUBORDINATE STAFF:
- None
KNOWLEDGE:
- Able to collect, arrange, and analyze data.
- Able to prioritize job duties.
- Problem solving expertise is a must.
SKILLS:
- Proficient in Microsoft Office (Word, Excel, Google Docs)
- Familiar with internet functions—posting files, linking websites/files, downloading data, etc.
- Excellent written and oral communication skills
SCHEDULE:
- Onsite. No remote option.
- Monday to Friday
- 8:00 AM to 5:00 PM
PAY:
- $20.00 starting pay rate through agency
TRAVEL:
- Minimal.
MENTAL ABILITIES:
- Ability to work harmoniously with others.
- Ability to accept and follow instructions.
- Ability to maintain a positive attitude.
- Ability to identify where work is needed and then take the initiative to complete all open job tasks without being told prior.
WORKING CONDITIONS:
- Daily lifting to 25 pounds unassisted.
- 2nd floor with both stair and elevator access.
- Cubicle office setting.
Salary : $20