What are the responsibilities and job description for the Customer Order Desk Representative position at Amada?
The customer service representative position is a high performance, customer-focused team environment and is responsible for a number of customer-oriented tasks.
ESSENTIAL FUNCTIONS
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Able to answer high volume customer phone calls, emails, and in-person requests.
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Inform customers of unit prices, shipping dates, anticipated delays, and any additional information.
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Enter data into the computer to determine total cost for the customer.
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Answer incoming customer PO orders as soon as possible.
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Communicate terms of sale to customers at time of quote or order.
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Check inventory control and notify stock control departments on part items out of stock.
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Able to work in a fast-paced environment.
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Ability to multitask, prioritize, and manage time effectively.
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Work with customers to resolve complaints and discrepancies.
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Confer with purchasing, manufacturing, and warehouse personnel to expedite or trace missing or delayed shipments.
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Process orders and provide product stock ETAs.
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Process returns of merchandise from customers and coordinate with appropriate departments to issue credits and price adjustments.
SKILLS
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Computer knowledge (email etiquette, PDF, website navigation).
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Bi-lingual – English / Spanish (optional).
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Strong communication skills (verbal and written), detail-oriented.
REPORTING RELATIONSHIP
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Parts Supervisor
SUBORDINATE STAFF
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None
WORK ENVIORNMENT
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Onsite in person 5x week
- $20/HR
- Temp to Hire
Salary : $20
