What are the responsibilities and job description for the Office Manager position at Amada Senior Care?
Company Description
Amada Senior Care empowers professionals to leverage their skills and make a meaningful impact on their communities. With over 300 locations and extensive support for franchisees, we are a growing organization that provides in-home care services, including specialized support for veterans to access home care benefits. Recognized among the top five new franchises by Entrepreneur Magazine, Amada is proud to be the exclusive in-home care provider for NFL Alumni and has helped numerous professionals successfully launch their own senior care businesses.
About Us / Position Overview
We’re a growing Home Health agency with a simple mission: deliver exceptional care and create an experience that patients, families, and referral partners truly value. As our agency continues to expand, we are looking for a strong, energetic leader who can bring organization, accountability, and positivity to our office operations. We are looking for someone who enjoys building systems, mentoring staff, solving problems, and creating an office culture focused on outstanding service.
This role functions as the primary operational authority and the Owner’s day-to-day execution arm, ensuring the company operates at a high Standard of Care.
This position carries substantial authority, accountability, and discretion, requiring independent judgment, firm leadership, and the ability to manage people, systems, and compliance in a fast-paced healthcare environment.
Core Responsibilities
- Oversee and manage all internal office operations to ensure efficiency, compliance, and operational excellence
- Serve as the primary operational decision-maker in the owner’s absence
- Implement, enforce, and continuously improve company policies, procedures, and Standards
- Oversee all administrative workflows, documentation, reporting, and internal communications
- Delegate tasks strategically and follow through until accurate completion
- Provide regular operational updates to the owner
- Build a high-performing team focused on accountability and service
- Train, coach, and mentor team members to improve efficiency and performance
- Foster a positive, collaborative office culture
What We’re Looking For / Required Qualifications
- 3 years of leadership experience in home health, hospice, healthcare operations, or medical office management
- Strong knowledge of home health intake and scheduling processes preferred
- Exceptional organizational and problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment
- Strong leadership, communication, and team-building abilities
- Customer-service mindset with a passion for helping patients and families
- Proven experience managing staff, operations, compliance, and conflict resolution
- Strong working knowledge of HR practices, employee relations, and labor compliance
- Demonstrated ability to operate independently with sound judgment and discretion
- Exceptional organizational, communication, and leadership skills
- High emotional intelligence with a firm, professional leadership presence
- Strong Communication skills for interacting with staff, clients, and stakeholders
- Experience in Administrative Assistance and Office Administration to manage workflows and daily tasks
- Proficiency in handling Office Equipment, including computer systems and tools
- Proven Customer Service skills to address inquiries and build positive relationships
- Strong organizational and time management abilities
- Ability to work effectively in a team environment and adapt to changing priorities
- Familiarity with the senior care industry is a plus