Scheduler and Office Assistant

Scheduler / Office Assistant – Myrtle and North Myrtle Beach

Do you enjoy working with people in a fast-paced, supportive environment? Are you looking to make a meaningful difference in the lives of seniors and their families?

Amada Senior Care (Myrtle and North Myrtle Beach) is seeking a reliable, organized, and compassionate Scheduler / Office Assistant to join our team. This dual-role position is essential to keeping our office running smoothly while ensuring our clients receive the highest level of care through effective scheduling and communication.

About the Role

As a key member of our office team, you will coordinate caregiver schedules, support daily office operations, and serve as a primary point of contact for clients, families, and caregivers. This role requires strong organization, communication, and the ability to manage multiple priorities in a high-activity environment.

Key Responsibilities

Scheduling & Client Coordination

• Schedule shifts by matching caregiver qualifications and availability to client needs
• Communicate new assignments and schedule changes to caregivers and clients
• Proactively manage scheduling conflicts (call-offs, no-shows, emergencies)
• Ensure all shifts are covered and schedules are completed daily
• Coordinate caregiver placement, case coverage, and quality assurance
• Follow up with prospective clients and complete intake documentation

Office Operations & Administrative Support

• Answer incoming calls and respond to client and caregiver inquiries promptly
• Maintain accurate and up-to-date records in the database
• Enter notes regarding client and caregiver updates, issues, and changes
• Track and record KPIs and support reporting needs
• Maintain a professional, organized office environment
• Work closely with the Owners Jon and Gwen
• Validate caregiver hours and route for payroll processing

Caregiver Support & HR Assistance

• Contact caregivers regularly to update availability
• Assist with recruiting, interviewing, onboarding, and retention efforts
• Collect and maintain required documentation (licenses, insurance, certifications)
• Support employee recognition programs and office initiatives
• Assist with caregiver engagement efforts (birthdays, recognition, etc.)

General Responsibilities

• Manage multiple priorities in a fast-paced environment
• Maintain confidentiality of sensitive information
• Provide exceptional customer service to clients and caregivers
• Participate in an after-hours on-call rotation every other week, once fully trained and comfortable in the role
• Respond to urgent scheduling needs, call-offs, and client concerns during on-call periods

After-Hours On-Call Compensation

• On-call rotation occurs every other week after completion of training
• Time worked during on-call is paid in 15-minute increments
• All on-call time is compensated at time-and-a-half (1.5x regular hourly rate) after 40 hrs
• Compensation begins when actively handling calls, texts, or scheduling issues

Qualifications

• High school diploma or equivalent required (college coursework a plus)
• 1–2 years of office or administrative experience preferred
• Experience in home care or healthcare a plus
• Strong computer skills (MS Word, Excel, Outlook, web browsers)
• Ability to quickly learn scheduling and database software
• Excellent verbal and written communication skills
• Highly organized, detail-oriented, and dependable

What We’re Looking For

• A strong sense of urgency and ability to prioritize effectively
• Professional, positive, and team-oriented attitude
• Compassion for seniors and respect for caregivers
• Reliable, proactive, and solution-focused mindset
• Ability to build trust with clients, families, and staff

What We Offer

• Competitive pay: $15– $20 per hour (based on experience and KPIs)
• Additional earnings through after-hours on-call
• Performance-based growth opportunities
• Positive, supportive work environment
• Referral bonus program

Apply Today

Join a team where your work truly matters. Help us improve the lives of seniors, their families, and the caregivers who support them.

Pay: $15.00 - $20.00 per hour

Benefits:

• Employee mentoring program
• On-the-job training
• Opportunities for advancement
• Paid time off
• Paid training
• Referral program
• Tuition reimbursement

Experience:

• office or scheduling: 2 years (Preferred)

Work Location: In person

Salary : $15 - $20