What are the responsibilities and job description for the Client Care Coordinator position at Amada Senior Care - Boston?
Making a difference! Every where you go!
Amada Senior Care, one of the most sought-after home care agencies in the Boston Metro West area is looking for a dynamic, caring and compassionate Client Care Coordinator to become a part of our growing team. Join our mission to enrich the lives of our clients, their families, our staff and the senior community in which we serve. Amada Senior Care provides non-medical assistance with the activities of daily living that allow our clients to remain independent in their home.
- Mission based / values driven company
- Making a difference in the lives of Seniors and their families every single day
- Competitive Salary Bonus Program
- Generous Performance and Recognition Program
- Ongoing Training and More!
The successful candidate enjoys working in a fast-paced environment. They thrive on making connections with Seniors, their families, caregivers and referral sources and community at large. This candidate enjoys motivating and inspiring others. They are proud of what they do every day and want everyone to feel like they are special! They are poised, engaging, enthusiastic and connects quickly with everyone they meet. They thrive on a sense of urgency, constantly meeting new clients, new caregivers. This candidate is expert at solving problems, they understand AMADA's mission and vision and are out there every day spreading the word. They are also identifying opportunities to serve AMADA and the marketplace better. This role has a variety of tasks, is dynamic and ever-changing.
No two days are alike, and this candidate makes a difference everywhere they go.
Client Care Coordinator responsibilities include:
- Coordinating and providing care that is safe, timely, effective, efficient, equitable, and client-centered
- Handling diverse case assignments, develop / update service plans , review/document case progress
- Starting home care jobs; introducing home care team to family
- Manage assessments for non-medical care
- Coordinate community-based care agencies (hospice, VNA, PT, OT)
- Act as a liaison with family
- Helping clients achieve wellness and autonomy
- Document visits against care plan and discharge goals
- Motivate caregivers; appreciate them; provide on-the-spot coaching
Responsibilities
- Manage, coordinate and provide care that is safe, timely, effective, efficient, equitable, and client-centered
- Handle case assignments, draft and maintain service plans, activity schedules for caregivers, review case progress and determine case closure
- Orient caregivers to new cases
- Assist with coordinating other services to assist with living independently (i.e chair lift, ramp, rides to appointments, peapod, etc)
- Facilitate multiple care aspects (case coordination, information sharing, etc)
- Help patients make informed decisions by acting as their advocate regarding their clinical status and treatment options
- Develop effective working relations and cooperate with medical and non-medical team throughout the entire case management process
- Take the extra mile and interact with patients to keep track of their progress and to ensure satisfaction
- Record case information, complete accurately all necessary forms and produce statistical reports
- Promote quality and cost-effective interventions and outcomes
- Assess and address motivational and psychosocial issues
- Adhere to professional standards as outlined by protocols, rules and regulations
- Manage on-call 1 week a month including weekends.
Requirements
- Proven love for Seniors and the communities they live in!
- Enthusiasm for managing a diverse number of cases and proven ability to communicate successfully with families, nurses, social workers, administrators, and caregivers
- Proven working experience in home care or related field
- Effective and dynamic communication skills
- Excellent organizational and time management skills
- Eagerness to learn and be part of a growing management team
- Out of the box thinking and ability to multi-task
- Compassionate with teamwork skills
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- Health insurance
- Paid time off
Education:
- Bachelor's (Required)
Experience:
- Geriatric care: 1 year (Required)
- Case management: 1 year (Preferred)
Work Location: In person
Salary : $40,000 - $50,000