What are the responsibilities and job description for the Customer Service Representative II - Machinery Parts position at Amada America, Inc.?
The Customer Service Representative will order parts, material and/ or merchandise received either by email, telephone or personally from customer or a company employee. This position is based onsite in High Point, NC.
ESSENTIAL FUNCTIONS:
Edit orders received for price and nomenclature.
Inform customers of unit prices, shipping date, anticipated delays and any additional information.
Enter data into computer to determine total cost for customer.
Record or file copy of orders received.
Ascertain credit rating of customer.
Check inventory control and notifies stock control departments of orders for non-standard items or unusual quantities that would deplete stock.
Route orders to departments for filling and follow up on orders to ensure delivery by specified dates.
Receive and check customer complaints.
Confer with production, sales, shipping, warehouse or common carrier personnel to expedite or trace missing or delayed shipments.
Attempt to sell additional merchandise to customer.
Process returns of merchandise from customers and coordinates with appropriate departments to issue credits and adjust inventories.
Able to answer high volume customer phone calls, emails, and in-person requests.
- Manage a high volume of inbound customer phone calls and emails inquiries while providing prompt, professional service.
- Process customer estimates, sales orders, and inquiries accurately and efficiently.
- Monitor warehouse inventory to verify product availability and support timely order fulfillment.
- Demonstrate strong multi-tasking skills by managing multiple customer requests and priorities in a fast-paced environment.
- Process product returns, warranty claims, and resolved customer pricing discrepancies.
SKILLS:
Computer knowledge is a must (Microsoft Word, PDF, website navigation).
Strong communication skills is needed (both verbal and written)
- Calm demeanor during calls is a must.
Detail-oriented mindset is needed.
- Professional email etiquette at all times is a must.
- Bilingual in Spanish is a plus.
SCHEDULE:
- Monday to Friday
- 8:00 AM to 5:00 PM
- Onsite, no remote or hybrid options
PAY:
- $20.00 per hour
- Bi-weekly
Parts Manager
SUBORDINATE STAFF:
None
WORK ENVIRONMENT:
- Cubicle office setting
- 2nd floor
- climate-controlled
- Onsite gym
Salary : $20