Participant Care Coordinator

The Participant Care Coordinator plays a vital role in connecting patients and caregivers to services at Alzheimer's Community Care by ensuring a seamless and supportive intake process. This role supports caregivers and patients through every step of admission into our specialized programs, while also managing administrative functions that support patient care coordination and regulatory compliance.

Key Responsibilities:

Functions:

• Conduct outreach to caregivers identified as ready for enrollment into ACC services.
• Assist in obtaining and tracking the submission of medical information forms.
• Serve as a liaison to connect patients and caregivers with appropriate services within and outside of ACC.
• Track and document attendance schedules and daily absences at day centers.
• Provide backup support to the Intake Coordinator.
• Monitor and document progress of caregivers and patients through the admissions process until services begin.
• Schedule and coordinate tours of ACC day centers.
• Maintain accurate caregiver and patient data; update the electronic health record (EHR) as needed.
• Support administrative projects including data entry, reporting, case management, and filing.
• Travel to day centers to serve as a patient aide, ensuring compliance with required staff-to-patient ratios.
  
  
  

Required Skills & Competencies:

• Strong organizational and time-management skills; ability to work independently and prioritize tasks.
• Proficiency in Microsoft Office Suite, especially Word, Outlook, and Excel.
• Excellent communication and interpersonal skills.
• Customer service oriented, with the ability to build positive relationships with patients, caregivers, and internal teams.
  
  
  

Education & Experience:

Required:

• High school diploma or equivalent.
• At least one (1) year of professional experience in administrative support.
  
  
  

Preferred:

• Experience in administrative roles related to healthcare or patient services.
  
  
  

Work Environment:

• Shared office space with moderate noise and limited workspace.
• May be exposed to offensive odors.
• Interaction with up to 30 people daily across a department of approximately 70 employees.
• Extended hours may be required in emergency situations.
  
  
  

Additional Requirements:

• Must be AHCA/DOEA eligible.
  
  
  

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Disability Insurance
• Employer-Paid Life Insurance
• Paid Time Off (PTO)
• Paid Holidays
• 401(k) Retirement Plan with Employer Matching
• Health Savings Account (HSA)