What are the responsibilities and job description for the Nordic Spa Maintenance Technician position at Alyeska Resort?
Alyeska Nordic Spa
Nordic Spa Maintenance Technician
Simple. Inclusive. Natural. Social
Reports to: Spa Facilities Operations Manager
Located on the Alyeska Resort grounds, each Nordic Spa experience is crafted to be as individual as our guests. Featuring an indoor-outdoor experience, we offer relaxation without rules where guests can come as they are to connect with nature, themselves and others. We are wellness redefined.
View our Experience: https://vimeo.com/user83317660/workatalyeskanordicspa?share=copy
Achieving Excellence Statement
Our Nordic Spa experiences are created to be as individual as each of our guests. Rather than an exercise in structure and conformity, our guests should feel that our spas are thoughtfully restful and physically comfortable. Your role as Nordic Spa Maintenance Technician is critical to delivering on this promise. In this role, you are expected to exceed guest expectations by creating “picture perfect” guest experiences. You will achieve excellence by cleaning and maintaining the facility throughout your shift in addition to operating the pools, saunas, steams rooms, pool deck and outdoor areas for safe guest use. We commit to giving you the training, tools, support, and feedback required to be successful; achieving excellence is up to you.
Key Focuses
Due to 365-day-a-year operations, this position may be required to work long shifts that include late hours, weekends, and holidays. This position is set in a fast-paced environment, with high levels of interaction with guests, employees, and other stakeholders. This position spends a lot of time on their feet, multitasking competing priorities, and will spend a considerable amount of their shift outdoors in all seasons.
Nordic Spa Maintenance Technician
Simple. Inclusive. Natural. Social
Reports to: Spa Facilities Operations Manager
Located on the Alyeska Resort grounds, each Nordic Spa experience is crafted to be as individual as our guests. Featuring an indoor-outdoor experience, we offer relaxation without rules where guests can come as they are to connect with nature, themselves and others. We are wellness redefined.
View our Experience: https://vimeo.com/user83317660/workatalyeskanordicspa?share=copy
Achieving Excellence Statement
Our Nordic Spa experiences are created to be as individual as each of our guests. Rather than an exercise in structure and conformity, our guests should feel that our spas are thoughtfully restful and physically comfortable. Your role as Nordic Spa Maintenance Technician is critical to delivering on this promise. In this role, you are expected to exceed guest expectations by creating “picture perfect” guest experiences. You will achieve excellence by cleaning and maintaining the facility throughout your shift in addition to operating the pools, saunas, steams rooms, pool deck and outdoor areas for safe guest use. We commit to giving you the training, tools, support, and feedback required to be successful; achieving excellence is up to you.
Key Focuses
- Represent Alyeska Nordic Spa with the highest level of service excellence and be knowledgeable of the entire facility.
- Prevents minor maintenance issues from becoming significant issues by promptly addressing all assigned maintenance work orders.
- Reports/logs all maintenance issues immediately that are beyond the skill set of the employee to fix on their own.
- Completes washing schedules as assigned or outlined in daily checklists.
- Taking and testing water samples to monitor pool water chemistry and adjusting to maintain the quality standards.
- Checks that the pool filtration system is in good working condition at prescribed times throughout their shift.
- Maintains a safe and clean pool deck; by cleaning, clearing and maintaining all outdoor walkways, pathways, and green spaces.
- Assigned tasks are completed in a manner that does not usually require follow-up, both in terms of timeliness and quality.
- Contributes to a collaborative workplace, supporting the Spa value of community, common goals, and acceptance
- Demonstrate pride in work by creating positive energy, teamwork, excitement, and fun
- Completing work processes and checklists seamlessly support the Spa value that we respect our guest’s inherent desire to be at peace.
- Personal communication, interactions, and behaviors support the Spa value that everyone is welcome and everyone is equal.
- Other duties as assigned.
- Previous Spa or Hotel Maintenance experience preferred
- Current Certified Pool Operators (CPO) license preferred
- Able to lift, move, and handle pool chemicals responsibly
- Good judgement around safety and guest experience
- Comfortable with technology and open to new learning
- Must possess professional presentation
- Must be highly organized and able to work well under pressure in a fast-paced environment and able to complete many diverse tasks concurrently; both independently and cohesively as part of the team.
- Ability to focus on attention to detail, remaining professional and courteous at all times
Due to 365-day-a-year operations, this position may be required to work long shifts that include late hours, weekends, and holidays. This position is set in a fast-paced environment, with high levels of interaction with guests, employees, and other stakeholders. This position spends a lot of time on their feet, multitasking competing priorities, and will spend a considerable amount of their shift outdoors in all seasons.