Sr. Telecom Analyst

Accountabilities and Specific Requirements:

Under general direction of the Alyeska Enterprise Telecom Lead, performs duties to install, maintain, and support telecom services for Alyeska ensuring data delivery and reliable communications for operations and business data, voice networks and control systems. This telecommunications position interacts with OT and Enterprise Network, Cyber Security, Voice, LMR, Automation, Controls, Distributed Computing, and Telecom Expense Management (TEM) personnel. This position will participate in or conduct lifecycle analysis and evaluation of present communication, networks, data systems and technologies, and will recommend, install and support components in life-cycle renewal, modification, and replacement as necessary. This position will regularly interface with telecommunication and network services vendors, baseline service providers as well as internal customers. This position oversees and leads various projects including renewal or extensions of the voice, business or telecommunication networks, radio, and other electronic communication systems. This position will play an important role in the development and implementation of a comprehensive electronic communications strategy implementation and the life cycle renewal of the associated infrastructure necessary to provide a broad range of communication services to Alyeska. In this position, the candidate will be responsible for business analysis, system design project planning, implementation, maintenance, and support of enterprise electronic communication systems. Supports the introduction of new communications infrastructure or devices as required. Coordinates with contractors and telecommunications company representatives to coordinate and participate in new installations and upgrades. In addition, the position is directly responsible for overseeing the development and maintenance of standards and operating procedures for electronic communication equipment and systems. May be tasked with developing; supervising and/or conducting communications-related training for TAPS employees who utilize communication systems. Participates in planning and budgeting. This position will support urban and field activation of Alyeska's Crisis and Incident Management centers for training, drills, or actual events. Responds to state and federal regulatory agencies for requests for information as directed.

Minimum Qualifications:

• Bachelor's degree or equivalent years’ experience on a year for year basis.
• Three (3) years of related experience in voice communication systems, systems analysis, network services in a corporate environment, Microsoft suite (Teams, Azure, Teams Telephony, O365), or contract compliance
• Advanced technical knowledge of Telecommunication systems and service delivery
• Advanced written and verbal communication skills

* Equivalent of experience may substitute for the Bachelor's degree on a year-for-year basis.

Preferences:

• Working knowledge of the capabilities and limitations of various types of communication equipment and transmission media
• Cable distribution Systems including IEEE standards
• Advanced voice and data communications systems, equipment, and lifecycle analysis
• Land Mobile Radio (LMR) systems and FCC compliance knowledge
• Data Networks, capacity management, routing and troubleshooting
• Ability to create, read, interpret and update circuit diagrams, blueprints and electronic schematics
• Working knowledge of the policies, regulations, guides and precedents pertinent to the area of assignment
• Ability to gather; correlate, summarize and interpret a variety of technical information and data
• Ability to analyze implications to project trends to apply conclusions in devising solutions to complex problems
• Build and maintain effective working relationships with personnel of varied backgrounds, interests and degrees of technical knowledge of communications Strong working knowledge of project management methodology to coordinate implement services

Knowledge, Skills, and Abilities:

• Analyzes, develops, implements and manages communication solutions to support specific initiatives or projects to meet business needs and priorities Assures problems are quickly diagnosed and equipment failures and malfunctions are corrected. Plays a supportive role in the resolution of problems Participates in planning, budgeting, implementing and managing enterprise electronic communications systems
• Participates in broader company initiatives which may have an electronic communication component
• Advises baseline and project teams on the implications of new initiatives Reviews and audits telecommunication invoices to contract terms
• Establishes, develops documents and coordinates a preventative maintenance program to ensure proper functioning of assigned systems and equipment Attends departmental meetings to discuss problems with equipment, establish time frames for projects and discuss work order progress
• Supports the introduction of new communications infrastructure or devices as required.
• Coordinates with contractors and telecommunications company representatives to coordinate and participate in new installations and upgrades
• Assess condition of and need for new equipment; recommends the purchase of new/additional equipment deemed necessary
• Develops, maintains and disseminates documentation and standard maintenance procedures for communication infrastructure
• Responds to state and federal regulatory agencies for requests for information as directed by the Network or Telecom Manager, or other Alyeska Management
• Project Management - Able to manage projects following Project management standards
• Time Management - Able to effectively multitask, prioritize daily projects and able to re-organize if priorities shift
• Customer Service Orientation - Provides customers with quality experiences, establishing and maintaining effective relationships
• Writing - Produces presentations and communications that are clearly and concisely written
• Make independent decisions quickly in emergency situations
• Remain aware of changes in the industry by reading, attending training, actively participating in the day-to-day activities of the job, etc.
• Work cooperatively with other Alyeska employees, contractors or 3rd parties
• Work under pressure, handling significant problems or tasks which come up simultaneously or unexpectedly
• Establish priorities for own workload
• Has the ability to pursue and complete work assignments with minimum supervision
• Executes work assignments competently and efficiently
• Demonstrates the ability to plan, organize and prioritize workflow
• Has the capability to serve as the Telecommunication’s lead in the absence of the Telecom Lead

Band: L/M

Benefits: Medical, dental, and vision coverage starting day one; FSA; eligible to participate in 401(k) on day one, with 7% company match after one year; pension eligibility starting day one, with 1-year vesting; annual bonus potential; wellness reimbursement; EAP; paid parental leave; educational assistance; vacation and sick leave.

ALYESKA MINDSETS:

• Believe In Zero: We believe zero is far from nothing. Zero accidents and spills make this a safer place to work. Zero regulatory infractions and operational upsets help things run smoother. On TAPS, zero is something of worth.
• Be Accountable: We all take ownership in the success of Alyeska. We ask, "What else can l do?" to move forward. We keep our commitments and expect the same from others, with respect and without excuses. After all, we know our future depends on it
• Speak And Work As A Team: We never go it alone, and only win together. We know that everyone is important; no one is more important than another. We build each other up and form stronger bonds with every interaction. We tear down silos. "They" is not in our vocabulary because "we" are TAPS.
• Get Better Every Day: We're for better. It helps us evolve the way we work to deliver stronger results. It builds trust with our customers and co-workers. By learning, growing, and challenging the norm, we'll leave TAPS better for everyone.
• Speak Up, Step Up: Here we feel free to use our voice. We speak up about opportunities and ideas and when we see any safety risks or concerns. And we step up to assess problems and implement solutions. Being proactive is a way of life at Alyeska.
• Act With Discipline: We know there’s no easy path to excellence. It takes high standards that we fully commit to for ourselves and our contractors. It's hard work, requiring rigor and precision, but practice delivers outstanding results.
• Spend Wisely: We treat the company as if it were our own. That's why we track and optimize our resources. We balance people, time, materials, and budget to ensure we’re being smart with money and eliminating waste.
• Take Action: You won't find us standing on the sidelines waiting for the perfect solution. We know when progress is more important than perfection. We’re agile, quick, and make well-informed decisions. It's what lets us move further, faster.