What are the responsibilities and job description for the Customer Service Representative position at Alwin Manufacturing?
Job Overview
The primary purpose of this position is to provide day-to-day support as a Customer Service Representative. Provide assistance with maintaining customer service, order management, and issue resolution. This position requires constant awareness of customer needs, customer satisfaction, inventory and order status. In addition, requires managing customer base orders, credits, problem resolution and customer inquiries.
Duties
- Effective communication skills with both internal and external customers.
- Proven ability to take initiative and have a tenacious and unrelenting drive for results.
- Work well with others to share knowledge and expertise and able to management conflict in a positive manner.
- Drive to learn about customer needs to deliver on customer promise and exceed customer expectations.
- Ability to work in a team environment and share necessary information among different functions.
- Computer aptitude and knowledge of various software.
- Demonstrated problem solving and decision making skills.
- Detail oriented and ability to work on multiple tasks at once.
Requirements
- Previous experience in customer service or call center environments is preferred.
- Strong office skills, including proficiency in data entry and computer applications.
- Excellent verbal and written communication skills; bilingual or multilingual abilities are a plus.
- Ability to handle difficult situations with patience and professionalism.
- Strong problem-solving skills and attention to detail.
- A commitment to providing outstanding client services and support.
Job Type: Full-time
Pay: From $22.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $22