What are the responsibilities and job description for the Workday Help Desk position at Always Compassionate Health?
About the Company
The Workday Help Desk Specialist is responsible for supporting employees, managers, and leadership with all workday related questions, troubleshooting, system navigation, and basic configuration tasks. This role serves as the first line of support for workday HCM and financials, ensuring accurate data entry, efficient resolution of user issues, and exceptional customer service to all departments across ACHC.
About the Role
This role serves as the first line of support for workday HCM and financials, ensuring accurate data entry, efficient resolution of user issues, and exceptional customer service to all departments across ACHC.
Responsibilities
- Support employees, managers, and leadership with all workday related questions.
- Troubleshoot system navigation and basic configuration tasks.
- Ensure accurate data entry.
- Resolve user issues efficiently.
- Provide exceptional customer service to all departments across ACHC.
Qualifications
- 3 years of Workday Experience (HCM, Recruiting, Time Tracking, Absence, and Payroll)
- Strong customer service orientation
- Excellent communication and problem solving skills
- Highly organized with the ability to manage multiple tasks in a fast paced environment
Required Skills
- Workday Navigation & Troubleshooting
- Ability to diagnose common access or workflow issues
- Understanding of Workday business processes
- Data accuracy & Entry
- Reporting & Basic Analytics
Pay range and compensation package
- Starting at $80,000
Salary : $80,000