What are the responsibilities and job description for the Care Coordinator position at Always Best Care of Piedmont-Triad?
About Us:
Always Best Care Senior Services is dedicated to providing compassionate, reliable in-home care and support services for seniors. Our team is committed to enhancing the lives of clients and families through exceptional care, professionalism, and a people-first approach.
Location: Burlington, NC
Work Schedule: Monday - Friday 10:00am-7:00pm weekend rotation
Pay: $19-20/hour
Position Overview:
As a Scheduling Coordinator, you will play a vital role in overseeing client schedules, coordinating caregiver staffing, and serving as a primary point of contact for clients, families, and caregivers. This fast-paced position requires strong communication, critical thinking, and organizational skills to effectively manage real-time scheduling changes, staffing needs, and client concerns while ensuring continuity of care and exceptional customer service.
Primary Responsibilities:
- Manage a high volume of inbound and outbound calls while providing exceptional customer service to clients, families, and caregivers.
- Coordinate and maintain caregiver schedules to ensure appropriate staffing coverage and continuity of care for clients.
- Communicate professionally and proactively with caregivers, clients, families, and internal departments regarding schedules, call-outs, care needs, and service updates.
- Monitor daily schedules in real time to ensure caregivers arrive and depart as scheduled, addressing late arrivals, call-offs, and coverage gaps promptly.
- Collaborate with Recruiting and Onboarding teams to place newly hired caregivers with compatible clients and ongoing care opportunities.
- Troubleshoot and resolve scheduling conflicts, staffing shortages, client concerns, and caregiver-related issues in a calm, solutions-focused manner.
- Accurately document scheduling updates, client interactions, and staffing actions within company systems and communication platforms.
- Participate in on-call and weekend operations as needed, managing urgent staffing and client care situations to maintain uninterrupted service.
- Work closely with leadership and other departments to support operational efficiency, client satisfaction, and overall quality of care.
Qualifications:
- Prior experience in a fast-paced environment
- High School Diploma or GED required.
- Must be 18 years or older.
- Valid Driver's License, active car insurance, and vehicle registration required.
Benefits:
- Blue Cross Blue Sheild Health Insurance
- Dental, Life, Vision, and other supplemental policies
- 401(k) eligibility after one year
- 14 days of PTO after 90 days (prorated upon hire, no rollover)
- Lifestyle Spending Account (LSA)
- Immediate Pay Access
If you have a heart for caring for others, and thrive in a fast paced environment, we would love to hear from you!
Salary : $19 - $20