What are the responsibilities and job description for the Product Support Manager position at ALVEST?
Product Support Manager
Boise, ID
Description
AERO Specialties is a world leader in manufacturing and distributing high-quality ground support equipment (GSE). We opened our doors in 1987 as a small, local manufacturer and have grown tremendously with offices in the Boise, ID, USA area and multiple international sales as service locations. We remain dedicated to the company's mission of providing the best GSE and customer service possible. We are seeking new team members who share our core values and vision: building a team of people dedicated to our purpose who strive for excellence in performance!
The AERO Product Support Manager is responsible for working with departments across the AERO organization to ensure the sales team is fully apprised of all product development and product changes with a direct responsibility for maximizing the sales of AERO. This individual is also responsible for coordinating with sales, marketing, engineering, manufacturing, shipping, and customer service to ensure detailed communication methods and proper documentation exists for all AERO products and services.
What are we looking for?
Someone with the following Core Competencies
- The ability to work hard, to complete multiple challenging tasks/projects within agreed time frames and with the appropriate level of critical thinking and quality. To manage daily, monthly and annual goals with clear, proactive communication and follow-up across all teams, both internal and external.
- To drive to improve the business and its processes by seeking efficiency in all activities.
- A commitment to be your best self - everyday; to taking responsibility for your actions; to taking a positive approach towards your coworkers, our challenges and our failures; to pushing yourself and your coworkers for results.
We strive for success but sometimes we miss. When we do, we expect everyone to pull together, to get back up and to push forward again - together.
And someone who can:
- Develop and coordinate procedures and tools to enable the sales organization to prepare the quotations required.
- Assist the sales organization on daily operational activities for delivery/technical inquires.
- Liaison between sales and manufacturing to ensure customer needs and expectations are met, specifically for special projects.
- Serve as liaison between the various sales offices to resolve issues in order to maintain the enthusiasm to promote the AERO product lines.
- Liaison between marketing and engineering staff to produce and maintain the product data sheets used by the sales organization.
- Liaison between marketing and engineering staff to produce and maintain the product manuals used by the customers.
- Assist DSS and Customer Service Manager to ensure the sales team is apprised of all customer issues and ensure understanding and maintain customer satisfaction.
- Work with the sales organizations to maintain specific market knowledge and maintain personal relationships to assure good relations to maximize sales.
- Actively participate in product development process to ensure sales staff are apprised of product changes and assist in training sales staff in response to changes.
- Assist with product development strategy, working closely with sales and upper management.
Requirements
What qualifies someone for this position?
- Bachelor’s Degree in Business Administration or Engineering, or an equivalent
combination of education and experience.
- Five (5) years related experience.
- Expertise with technical sales management and marketing.
- Strong decision-making and problem-solving skills
- Leadership skills and ability to coordinate with staff across a variety of departments
- Use of LN ERP system is a plus.
- Strong written, verbal, analytical, and interpersonal skills.
- Knowledge of Microsoft Office Suite
What do you get in return?
- Competitive pay DOE!
- We pay 100% of your (the employee’s) health insurance premium at time of eligibility (after 60 days at 1st of the month)!
- Health Reimbursement Account (HRA)!
- Flexible Spending Account (FSA)!
- Employer match for 401k with eligibility to participate after only 90 days!
- Options for short-term and long-term disability insurance!
- Flexible work schedules!
- Paid vacations and personal time; the longer you’re with us, the more you’ll accrue!
- Paid holidays!
- Potential for profit sharing!
