What are the responsibilities and job description for the Client Services Representative: 40 Hours Per Week (PM) position at Alverno Laboratories?
Central Laboratory- Client Service
Location: 2434 Interstate Plaza Dr. Hammond, IN 46324
Shift: Variable start time as needed for coverage; Flexible start times around 3:00
PM - 4:00 PM; Weekend and/or Holiday Rotation; Rotating Shifts
FTE: 1.0
WHY ALVERNO
We are a highly reliable scientific organization building a culture of service. Our commitment advances the health, wellness and continuity of care in the communities we serve. We are one of the largest integrated laboratory networks serving hospitals in the Midwest region. Our network includes 32 hospitals and multiple physician offices.
WHAT WILL YOU DO.
This individual is responsible for all needed client services functions including answering, directing and initiating telephone calls including notifying clients/physicians of alert values and documenting notification. He/she will also assist clients in utilizing ACL's services, assist all laboratory functions in adding and deleting tests at clients' requests, maintain appropriate records of these actions and assist in handling all client issues as directed and as needed. In addition, this individual must maintain a highly professional attitude and appropriate behaviors as frequent and sensitive client interactions occur. Must be able to manage stress associated with work assignments and deadlines. This individual shall maintain a healing environment for employees and patients with a spirit of caring and concern as incorporated in the philosophy of our Catholic healthcare systems while performing all job functions.
WHAT WE ARE LOOKING FOR:
High school diploma or GED Equivalent required.
Previous experience with computers required.
Knowledge and competency in medical laboratory terminology and functions.
Relevant experience in a medical setting is highly desired.