Concierge (Temporary)

Concierge/ Customer Service

FULL-TIME (MONDAY-FRIDAY )

TEMPORARY position : 3 month agreement, might extend depending on the need of the facility.

Job Description

NEW ADMISSIONS

• Check in to see status for upcoming and previous day admissions
• Inspect room before admission (bed made and working, clean, bedside table and drawers, phone, remotes)
• Welcome new admission
• give new admission a welcome packet
• tell resident about
• Facility
• Activities
• Show how to use telephone
• Show how to use TV
• Show how to use electric bed
• Go through daily schedule at Facility
• Knowledge of delivery of medication and treatments
• Discuss and set up a good time for the resident to join an IDT meeting. Discuss therapy schedule and first evaluation. Review with Therapy what resident’s first appointment will be and review with resident what his/her preference will be for future therapy sessions (early riser, late riser etc.)
• Complete inventory list
• Provide name ID band
• Complete section of Base Line Care Plan
• Assist with obtaining signatures for admission packet
• Bring Social Worker to room and introduce to resident (discuss discharge plan)
• Introduce resident to care givers –CNA, LVN, RN
• Menu - dietary
• Order resident and family admission meal – using resident diet order for resident and family choice for request – serve meals in room.
• Go over menu with them
• Note any services that are needed for future so morning shift can follow
• Visit resident on Day 2 – discuss how 1^st day went.
• Contact family to give report on day 2

·        Discuss laundry and labeling system

·        Keep track of short term residents and follow up with each of them every day

·        Maintain ongoing communication with family via phone, email – send picture in therapy, send picture in activities etc. & follow-up with resident and family after 1 week and as necessary

• Provide personalized services for resident
• Order special meals from restaurant etc. (upon administrator approval)
• Set up hair care appointment with beautician
• Personal requests
• Newspaper/ Books
• Personal need items
• Coffee in the morning, special snack etc.
• Stamps, letters etc.

DISCHARGES

·        Visit residents being discharged – It is critical that every resident that is discharged feels they had a great experience at the Facility.

·        Before every discharge complete a Customer Service Survey

·        Grievance process and follow up to ensure resolution.

·        Complete inventory list

·        Report to Administrator

SHORT TERM RESIDENTS

·        Keep track of short-term residents and follow up with each of them every day

·        Maintain ongoing communication with family via phone, email – send picture in therapy, send picture in activities etc. & follow-up with resident and family after 1 week and as necessary.

LONG TERM RESIDENTS

·        Meet with 5 every days (And/ or responsible party when applicable)

·        Work with Admin, DON, and Social Services to identify long term residents/responsible parties that should be followed up with each day.

GENERAL

·        Answer phones.

·        Answer call lights.

·        Keep facility clean.

·        Keep track of all items of note (big or tiny) in a binder and share with Admin and DON.

ADDITIONAL DUTIES

·        Assist with admission packets

·        Assist with transportation set ups and follow ups for resident appointment

·        Backup accounts payable

·        Backup payroll

·        Manage facility social media accounts

QUALIFICATIONS:

•           Excellent Follow-up Skills

•           Possess the ability to effectively read, Write, and communicate in English

•           Able to work flexible hours as needed, and respond during off duty hours in times of emergencies when all team members may be needed

•           Ability to manage multiple priorities

•           Ability to use the computer

•           Detail Oriented

•           Report Daily

•           Demonstrates organizational skills and ability to coordinate and plan

Job duties may change at any time at the discretion of the Administrator.