Director of Account Services

Aluvision Inc. is an innovative developer and worldwide supplier of high-quality modular systems and LED solutions in the exhibit and events industry. We have been operating for two decades and support partners across 60 countries. Aluvision is at the forefront of the sustainable modular solutions market and has become one of the top recognizable brands that stands for quality products and customer service. We inspire & connect partners on their creative journey to design and build modular environments.

We are looking for a dynamic individual who has a genuine interest in engineered and technical products and who has a passion for customer service to further support the growth of our team. This position will lead a team of account managers and report to the CEO. Your responsibilities will include:

• Lead, mentor and motivate a team of account managers
• Oversee and manage the internal team regarding daily operations of the department
• Create account strategies and ensure projects are managed properly from quote to completion
• Work with account management team on quoting questions and client issues and help with resolution
• Maintain and develop strong client relationships in collaborations with the Account Manager
• Prepare long-term and short-term account objectives, understand sales and revenue expectations for the team as well as help to drive revenue growth and client retention
• Act as the main interface with management regarding department/project needs
• Deep understanding of product, system and processes to support existing team as well as train new employees
• Establish goals and objectives for internal teams, and holding them accountable to meet and exceed their goals and KPI’s
• Provide regular reporting regarding account performance, revenue and goals as well as quoting/conversion rates to the CEO
• Participate in client training events and showroom visits to meet with clients in-person

Requirements

• Bachelor's degree is required
• Five plus years proven success leading an inside sales or customer service team; Industry experience preferred
• Ability to envision customer designs, have a good 3-D insight
• Strong analytical skills with a proven ability to take initiative, well organized and customer oriented
• Excellent communication and presentation skills
• Ability to multitask, prioritize and manage time effectively

Our Offer

• A culture that empowers its people, sparks innovation and is customer focused.
• Collaborative and objective driven environment that builds a cohesive team.
• A competitive compensation package in accordance with knowledge and experience
• Comprehensive benefits package: medical, dental, vision, short- and long-term disability, and life insurance.
• 401(k) plan with company match.

Apply today! Join a team where we bring the customers’ vision to life.