Assistant Store Manager

Job Summary
At Alumni Hall, we're thrilled to be expanding into the Chattanooga community! As Tennessee's premier destination for officially licensed collegiate apparel and gifts, we're excited to bring fans of the Tennessee Volunteers and UTC Mocs an incredible shopping experience right here in Chattanooga.

We're looking for an enthusiastic and driven Assistant Store Manager to play a key role in launching our newest location. This is a unique opportunity to help build a store from the ground up—assisting with the start-up process, creating an exceptional team culture, establishing a loyal customer base, and becoming a leader in our newest market. If you're energized by new opportunities, enjoy building relationships, and are passionate about delivering outstanding customer service, we'd love to have you join our team!

Duties

• Assist the Store Manager in overseeing daily store operations, including opening and closing procedures
• Lead, motivate, and supervise sales associates to achieve sales targets and deliver excellent customer service
• Manage inventory control through stock replenishment, merchandising, and accurate record-keeping
• Handle customer inquiries, resolve complaints promptly, and ensure a positive shopping experience
• Support recruiting efforts by participating in interviewing and onboarding new team members
• Conduct employee orientation, training sessions, and ongoing development to enhance team performance
• Oversee cash handling procedures, POS transactions, and payroll processing with accuracy and integrity
• Implement marketing initiatives and promotional displays to boost store sales and visibility
• Maintain organized stockrooms and ensure compliance with safety standards
• Assist with budgeting, pricing strategies, and sales management to meet store goals

Skills

• Strong leadership skills with proven supervising or assistant management experience in retail environments
• Excellent communication skills in multiple languages; bilingual abilities are highly valued
• Proficiency in negotiation, purchasing, and inventory management techniques
• Skilled in retail math including pricing, sales analysis, and store financials such as payroll and budgeting
• Experience with POS systems, cashiering, and retail software applications
• Knowledge of merchandising principles, stock replenishment, and inventory control methods
• Exceptional organizational skills with the ability to prioritize tasks effectively
• Customer service expertise with phone etiquette and conflict resolution abilities
• Demonstrated ability to train staff on retail operations and develop team talent
• Familiarity with wireless sales or grocery store operations is a plus
• Strong time management skills to handle shift management responsibilities efficiently
• Multilingual or bilingual capabilities to serve diverse customer bases effectively

Join us as an Assistant Store Manager where your energy fuels success! Bring your leadership talents into a vibrant environment that values growth, teamwork, and excellence. We’re committed to supporting your professional development while creating memorable shopping experiences for our customers!

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person