What are the responsibilities and job description for the Manager of Implementation position at Altvia Solutions LLC?
About Altvia
Altvia is the technology pioneer powering private capital markets. We help General Partners (GPs) simplify data complexity, raise and deploy capital with precision, and deliver a modern Limited Partner (LP) experience that builds lasting trust. Our fully integrated platform—CRM, LP portal, data room, analytics, and AI assistant—is purpose-built for private markets and trusted by hundreds of world-class firms and over 100,000 LP investors worldwide.
What sets us apart is our relentless commitment to service excellence, product innovation, and deep industry expertise. Since 2006, we’ve partnered with private equity, venture capital, fund-of-funds, and other alternative investment managers to transform the way they fundraise, engage investors, and operate at scale.
Clients say it best: “The Altvia team has been fantastic, bringing efficiencies to every facet of our business—fundraising, marketing, deal execution and fund administration. They understand what we do and their team has changed how we manage our business.” — Plexus Capital
Why Altvia, Why Now
Private capital is at a turning point. Institutional LPs are demanding transparency, speed, and confidence like never before. Firms that can’t deliver are being left behind.
Altvia sits at the center of this shift. With our fully integrated platform—CRM, LP portal, data room, and AI assistant—we’re redefining how firms raise, deploy, and manage capital. Hundreds of world-class clients already trust us, but the market opportunity ahead is massive.
About The Role
The Manager of Implementation Services leads a team of functional and technical consultants and analysts in executing new client project onboardings. Operating as a player/coach, this role combines team leadership with direct Project Manager responsibilities — overseeing system setup and configuration, data analysis and migration, technical integrations, and stakeholder communication. The ideal candidate brings excellent leadership, analytical thinking, and a commitment to building scalable, repeatable processes that drive client success.
Requirements:
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Lead, train, and develop Implementation Services team members through weekly 1-on-1s, onboarding support, OKR tracking, and by sitting on projects to offer guidance and escalation support.
- Serve as the primary client point of contact across multiple concurrent implementation projects — conducting welcome calls, creating project plans, managing timelines and budgets, and communicating status updates to internal and external stakeholders.
- Coordinate and monitor all phases of client implementations, including system setup and configuration, data analysis and migration, technical integrations, and process development.
- Cultivate a team culture that is inclusive, equitable, and psychologically safe, motivating employees to do their best work while modeling Altvia's social and environmental commitments as a certified B-Corp.
- Monitor internal tracking systems including T&E generation, project date tracking, data deletion, and retrospective scheduling; analyze reports to identify trends, issues, and opportunities for process improvement.
- Build scalable process flows, streamline implementation procedures, and provide data-driven recommendations to continuously improve the client onboarding experience