Technology and Managed Services Specialist

Company Overview

Founded in 2001 Altus is a designer, assembler / manufacturer, and marketer of medical, point-of-care technology workstations used across the healthcare industry. Based in Grand Rapids, MI, Altus’ current product portfolio includes powered (i.e., with built-in battery) and non-powered mobile workstations, and AI enabled tele-sitting cart and wall-mounts launched in partnership with another company. A key component of the Company’s value proposition is offering a very broad assortment of configurable customization options, aimed at improving the end-use experience. The Company’s products are utilized across multiple departments including patient rooms, emergency departments, surgical centers, continuing care, telehealth and radiology departments.

Historically, the Company has leveraged its strong product and industrial engineering capabilities to design and manufacture high-quality carts that are well-regarded in the market. Over the past few years, hospitals have increasingly demanded managed services capabilities that enable customers, or Altus itself, to proactively manage the fleet of carts deployed at customer sites (e.g. detect quality issues, remote troubleshooting, real-time cart's location, fleet replacement management, etc). Altus has made progress in the development of this capability, with the launch of IoT-enabled carts earlier this year, and a customer beta site where a fleet of carts is actively generating data.

To support our continued growth, we are looking for a Managed Services Specialist to join our growing team at Altus.

SUMMARY:

The Managed Services Specialist will perform a hybrid role of Technology and Managed Services, in addition to Technology infrastructure support, while contributing to the development and deployment of technological integrations within Altus products and capabilities.

ESSENTIAL DUTIES:

• Oversee the design, installation, and maintenance of the company’s IT infrastructure, including servers, networks, storage, and databases.
• Monitor infrastructure performance, ensuring systems operate efficiently and with minimal downtime.
• Develop and enforce maintenance schedules for hardware and software to keep systems updated and secure.
• Implement and maintain security protocols and measures to protect data, systems, and networks against threats.
• Ensure backups and failover systems are in place, tested regularly, and able to restore operations quickly in case of a disruption.
• Maintaining internal documentation (network diagrams, configurations, SOPs).
• Identify areas where technology can create efficiencies or competitive advantages, recommend investments or upgrades as necessary.
• Serve as the main point of contact for infrastructure issues and escalations, offering resolutions or guidance as needed.
• Support the day-to-day delivery of managed IT services, ensuring SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) are met.
• Act as a primary point of contact for clients, addressing their needs, resolving issues, and ensuring service expectations are met or exceeded.
• Review and optimize service delivery processes, identifying areas for increased efficiency and effectiveness.

EDUCATION & EXPERIENCE REQUIREMENTS:

• Minimum High School Diploma required
• Computer/IT Technician certificate or equivalent experience

SKILLS & KNOWLEDGE REQUIRED:

• Server and network management system setup and maintenance
• Strong background in network architecture, cloud computing, virtualization, storage solutions, and database management.
• Familiarity with cybersecurity practices, compliance standards (e.g., ISO, NIST, GDPR), and experience in setting up robust security measures.
• Proficiency with both Windows and Linux administration, network protocols (TCP/IP, DNS, DHCP), and troubleshooting.
• Skills in aligning IT infrastructure with business objectives, understanding the company’s vision, and adapting infrastructure strategies to meet those goals.
• Skills in scripting languages (e.g., Python, Bash, PowerShell) to automate infrastructure processes and manage configurations.

PHYSICAL DEMANDS & WORK ENVIRONMENT:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

• Physical Demands: 
  • While performing the duties of this job, the employee must be able to remain in a stationary position for extended periods of time and be able to move about in a manufacturing environment. 
  • Operate computer, machinery, tools, vehicles and industrial equipment and must have the ability to use hands to move, set up, adjust, assemble, control, test, operate, or feel objects, tools or controls and reach with hands and arms.  Must have hand eye coordination.
  • Constantly communicate and exchange information with team members and must be able to effectively communicate correct information with vendors. 
  • Read/comprehend, write, communicate orally, reasoning and analytical abilities, and mental flexibility. 
  • Frequently move objects up to 50 pounds.
  • The employee will constantly climb, bend, squat, kneel, crouch, and reach above shoulder when working with equipment, material loading and unloading, and other related tasks. 
  • Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus to compare and distinguish material grades and administrative data. 
  • Hearing ability to perceive the nature of sounds at normal speaking level with or without correction. Ability to receive detailed information through oral communication and to make discriminations in sound.
• Work Environment: 
  • While performing the duties of this job, the employee is regularly working indoors in manufacturing and warehouse facility which has controlled environmental conditions. 
  • Exposure to hazardous materials, extreme heat, and proximity to moving mechanical parts. 
  • Requires wearing common protective and safety equipment.
  • Position may involve extended work hours. 
  • Exposure to sound and noise levels that are distracting or uncomfortable.

TRAVEL:  This position may require travel up to 10% of the time.  Must maintain a valid Driver’s License.

Altus employees are our number one asset and we strive to provide our employees with competitive benefits. Our full-time, year-round employees have the opportunity to benefit from the following:

• Paid time off
• 5 paid holidays
• Competitive wages
• 401k plan after 60 dys of employment
• Employee appreciation outings
• Opportunities to grow within the company
• Access to medical, dental, vision, life insurances plan
• Yearly profit share bonus plan