General Manager (Altumare Portfolio Company)

Job Title: General Manager (Altumare Portfolio Company)

Location: Los Angeles, California

Years of Experience: 8-10 years

Altumare Overview. Altumare Capital is a growth-focused private equity firm which places operators at the heart of everything we do - and everything we fund. Our goal is to identify sustainable assets that are poised for growth - and then unlock that potential energy - lifting operators, customers, and our investors in the process.

Portfolio Company Overview. We are one of the fastest-growing home services platforms in Southern California, dedicated to delivering five-star experiences to our customers. We take pride in our commitment to superior service, operational excellence, and a team-first culture. As we launch our next new geography, we are searching for a driven, customer-focused, and operationally minded General Manager to lead our team to success.

Who You Are:

• Customer-Centric. Customer service is our superpower, and we hire five-star people to create five-star experiences. As General Manager, you will be the driving force behind exceptional customer service, setting the standard and guiding our team in championing customer satisfaction.
• Operationally-Minded. You have a strong understanding of operations and efficiency, ensuring smooth day-to-day execution. You thrive on optimizing processes, improving workflows, and creating an environment where our services are delivered seamlessly. You're a "check every box" and "the day isn't done till everything is done" kind of person.
• Hands-On. Leadership isn’t just a title—it’s a way of operating. You lead with passion, enthusiasm, and a commitment to developing your team. You inspire, motivate, and hold team members accountable while fostering a culture of collaboration and respect.

What You Will Do:

• Act like an owner. The business starts and stops with you. You make the calls, you run the show.
• Customer centric operations. Be the face of our company, championing a customer-first approach, ensuring every company interaction, from our office manager, to our techs, to our third party vendors, meets our high standards.
• Oversight of field operations. Oversee and personally manage scheduling and dispatching of our techs, as well as continuous optimization of routes, to ensure timely, courteous, and efficient service delivery.
• Manage our vendor infrastructure. assigning jobs externally and managing customer expectations with our office manager.
• Hiring / Development. Hire, Lead, mentor, and develop technicians and service professionals, fostering a culture of excellence and accountability.
• Be hands on. Act as an owner, be hands on, and ensure that at the end of the day, all the boxes are checked and everything that needs to be done is done. You run the show.
• Own the Data. Monitor key performance metrics and implement data-driven decisions to drive profitability and service excellence, with an excitement and willingness to own the P&L.

What You Need:

• Operational experience (industry agnostic, if you're a killer operator regardless of vertical, this job is for you)
• Strong leadership skills, with the ability to manage, develop, and inspire a team.
• Excellent interpersonal skills, to build rapport with customers and employees alike.
• Previous managerial experience, preferably in an operations-heavy role.
• Proficiency in CRM tools, dispatch/job assignment software, and general computer skills.
• Flexibility to work both in the field and office settings as needed.
• A valid driver’s license
• A passion for delivering outstanding customer service and exceeding expectations.
• You MUST be based in Los Angeles and be available both in office and in the field during regular working hours.

Why Join Us?

• competitive base and bonus structure that is attainable, and rewards metrics you control
• additional bonuses and benefits as the company expands.
• opportunity to grow with a rapidly expanding company.
• the chance to make a real impact on both our team and customers.
• company culture built on integrity, transparency, and vulnerability

If you’re an experienced General Manager with a strong passion for operations, customer service, and team leadership, we want to hear from you! 

Apply now and let's build something great, together!

• Send interest via linkedin or directly to evan@altumarecapital.com