Pharmacy Technician - Crossroads Program

It’s not just a job. It’s a mission.

Altruix is a high-touch pharmacy dedicated to serving behavioral health and intellectual and developmental disability populations. Through our pharmacy expertise, and specialized packaging, we promote medication adherence and improve patient outcomes. Our services help clients take medications as prescribed while reducing administrative burden for providers. Altruix customers achieve measurable results, including 90% adherence rates and a 40% reduction in ER and hospital-related costs. Learn more at www.altruix.com.

Altruix is seeking a Pharmacy Technician – Patient Care Coordinator (PCC) to join our Crossroads team. This role coordinates medication needs for patients receiving care through Crossroads Treatment Centers, working closely with patients, providers, facility staff, and the Altruix pharmacy team to support timely access to medications and an exceptional patient experience.

This position is primarily onsite at Altruix’s Uniontown Long-Term Care pharmacy, located at 278 McClellandtown Road, Uniontown, PA 15401. Most workdays will be spent at the pharmacy, with occasional travel to Crossroads facilities to provide onsite support and coverage as needed.

RESPONSIBILITIES:

Patient Support & Crossroads Coordination:

• Serve as a point of contact between Crossroads facilities and the Altruix pharmacy team
• Communicate with patients, providers, and facility staff to coordinate medication needs and resolve outstanding requests
• Provide responsive, compassionate customer service and maintain effective communication across care teams
• Occasionally travel to Crossroads facilities to provide onsite patient support, liaison services, and coverage
• Work independently during facility visits while maintaining consistent communication with the Altruix pharmacy team

Data Entry & Coordination:

• Input patient data and medication orders into pharmacy systems
• Process prescriptions, including filling, packaging, and labeling medications in accordance with state regulations
• Support high-volume production workflows, ensuring accuracy and productivity standards are met
• Maintain and update resident profiles, including medication changes and order clarifications
• Process inbound faxes and triage new prescriptions from facilities
• Communicate with internal teams and partner facilities to ensure timely and accurate order processing
• Assist with inventory management and periodic cycle counts
• Handle returned medications for credit or proper disposal
• Answer incoming calls and assist with inquiries as needed
• Support team members and assist with training when applicable
• Escalate issues or concerns to the Pharmacy Manager as needed

Medication Coordination & Access:

• Coordinate specialty medication orders from intake through fulfillment
• Enter and maintain accurate patient and prescription information in pharmacy systems
• Support prior authorizations, insurance verification, and benefits investigations
• Track and follow up on pending prescriptions, refills, and required documentation
• Help coordinate medication fulfillment and delivery with pharmacy and facility teams
• Communicate medication changes, questions, and concerns to the appropriate pharmacist or pharmacy team member
• Collaborate with pharmacists and pharmacy technicians to support continuity of care
• Maintain patient confidentiality and follow company procedures
• Support additional pharmacy operations and patient care coordination duties as needed

QUALIFICATIONS:

• High school diploma or GED
• Active Pennsylvania Pharmacy Technician registration or active Pennsylvania Pharmacy Technician Trainee registration
• Previous experience in a pharmacy, healthcare, or medical office setting
• Strong communication, organization, and customer service skills
• Excellent attention to detail and ability to manage multiple priorities
• Basic computer proficiency and willingness to learn pharmacy software
• Ability to work collaboratively at the pharmacy and independently during facility visits
• Willingness and ability to travel occasionally to the Crossroads facilities listed above

• Pharmacy technician experience in retail, long-term care, or specialty pharmacy
• Data entry and prescription processing experience
• Prior authorization or insurance verification experience

BENEFITS:

• Medical, Dental, Vision, Life Insurance, and Long-Term Disability
• 401(k) program
• Paid time off
• Paid holidays
  
• Opportunity to work onsite with patients and providers in a behavioral health setting
• Opportunities for professional growth and cross-training within pharmacy operations

EEOC:

Altruix is an Equal Opportunity Employer and does not discriminate in recruiting, hiring, placement, training, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, or other employment practices based on any protected characteristic under federal, state, or local law. Altruix is a drug-free workplace and requires pre-employment drug and alcohol testing as a condition of employment.