Manager of Patient Financial Services

Everything we do is underscored by a why — and that why is one another.

Location:

Altru Health System PO Box 6002 Grand Forks, ND 58201

Pay Range: $87,300.00 - $130,915.00

Summary:

Manager, Patient Financial Services

Location: Grand Forks, ND

Summary:

Lead and manage all self-pay credit and collection activities, including bad debt, charity adjustments, statements, call center operations, and payment plans. Oversee financial assistance programs (HERO), admitting departments, and financial clearance teams.

What You’ll Do:

Direct self-pay collections and maintain key financial metrics.

Oversee admitting and financial clearance processes.

Build a collaborative team culture, driving employee engagement and morale.

Ensure compliance and optimize workflows for patient financial experience.

What We’re Looking For:

Healthcare experience required; revenue cycle knowledge preferred.

Management Experience Strongly Preferred.

Strong leadership, communication, and analytical skills.

Apply today and help us deliver exceptional care through financial excellence!

Essential Job Functions:

Develops and meets capital and operating budget targets. Seeks out operational efficiencies and involves employees and physicians in workforce redesign as appropriate to better serve the patient as well as create a workplace that employees can function at their highest competency and productivity. Teaches and engages employees in department financial improvement and performance.

• Contributes to and supports short and long-range goals for departments/division and is responsible for measurable outcomes and effective use of resources. Supports program and service development in response to both internal and external stakeholders. Analyzes department-related data and develops appropriate action plans to resolve variances from goals.
• Recruits, develops, retains and leads a talented team of leadership and staff committed to accomplishing the goals of Altru. Oversees all human resource activities including recruitment, retention, performance reviews and disciplinary actions. Develops, revises and implements administrative policies, procedures, guidelines and job descriptions. Acts as a mentor and promotes professional growth of employees. Takes responsibility for personal growth and development and meets all system education requirements. Ensures that employees are oriented to the department and hospital. Oversees the planning and implementation of educational programs for the department.
• Builds consensus with the Medical Staff, working in cooperation and collaboration with physicians, advance practice providers, and/or Department Chairs on related strategy and program initiatives.
• Practices process improvement principles and oversees improvement of the quality of the services and patient care provided. Maintains competency in all organizational, department standards relevant to services provided and ensures compliance. Manages processes to ensure all regulatory standards are met as well as works to prevent potential legal risk to Altru as appropriate. Accesses internal resources to assist in adhering to standards as well as ensures staff understands expectations.
• Coordinates billing and collection activities for self-pay accounts. Maintains appropriate internal safeguards of accounts receivable records.
• Oversees payment plans and other credit procedures, bad debt write-off, charity write-offs and processing of bankruptcies. Plans and coordinates various activities related to the customer service call center, legal proceedings, and use of private collection agencies.
• Serves as the primary contact for patient reimbursement issues in accordance with established policies. Conducts communication in a positive manner, resulting in positive patient relations and prompt reimbursement. Educates, screens, and assists patients with enrollments programs and collects monies from patients. Establishes long term payment arrangements for patients per established Altru policy and follows up with all patients who have not been financially cleared prior to discharge.
• Identifies and obtains missing patient demographics, insurance, and pre-authorization information by effectively communicating with patients, physicians, front end staff, and translators.
• Performs other duties as assigned or needed to meet the needs of the department/organization.
  
  

Certifications

• Resolute billing module certification | Epic | Within 9 Months of Start Date | Employee Provides HR a Copy
• Driver's License with Acceptable Driving Record | Driver's License - Current State Licensed | Prior to Start Date | HR Primary Sources
  
  

Education:

• Required: Associates - Business Administration/Management- OR -Associates - Related Field
• Preferred: Bachelors - Business Administration/Management- OR -Bachelors - Related Field
  
  

Work Experience:

• Required: A minimum of 3 years Related Experience
  
  

Language Requirements:

This position requires proficiency in reading, writing, and speaking English to ensure effective communication in the workplace and with patients, families, and team members.

Physical Demands :

• Sit: Frequently (34-66%)
• Stand: Occasionally (5-33%)
• Walk: Occasionally (5-33%)
• Stoop/Bend: Occasionally (5-33%)
• Reach: Frequently (34-66%)
• Crawl: Not Applicable
• Squat/Crouch/Kneel: Occasionally (5-33%)
• Twist: Occasionally (5-33%)
• Handle/Finger/Feel: Continuously (67-100%)
• See: Continuously (67-100%)
• Hear: Continuously (67-100%)
  
  

Weight Demands:

Lift -Floor to Waist Level: Sedentary ( Carry: Sedentary ( Push/Pull: Sedentary (

Slide/Transfer: Not Applicable

Working Conditions:

• Indoor: Continuously (67-100%)
• Outdoor: Not Applicable
• Extreme Temperature: Not Applicable
  
  

Driving Requirement Definitions:

• Professional Drivers: Persons who drive as their main responsibility OR transport passengers or hazardous materials.
• Frequent Drivers: Persons whose main responsibility is not driving, but drive daily or almost daily.
• Occasional Drivers: Persons who drive from once per month to as frequently as once per week.
• Infrequent Drivers: Persons who are generally not expected to drive.
  
  

Driving Requirement For This Position:

Infrequent Driver

Reference ID: R6876

Making a Real Difference. For One Another.

To take the best care of our patients and community — including friends, family, and neighbors — we need people who are committed to growth, excellence, and one another.

At Altru, you’ll find a culture where support and teamwork are at the heart of what we do. You’ll have opportunities to advance your skills, work with the latest technologies, experience the fulfillment that comes from giving back, and take your career wherever you want it to go.

Join our team and be a part of a small community with a big heart.

Altru offers a comprehensive benefits package to its full- and part-time employees. Excellent benefits include a health plan and 401(k) retirement plan. Other benefits include a dental plan, vision plan, life and disability insurance, education assistance, paid time off (PTO)