What are the responsibilities and job description for the Service Account Manager - Houston, TX position at Altrad Sparrows – Americas?
Built on expertise. Trusted for 50 years. Delivery assured — every time.
Altrad Sparrows is a global provider of specialist engineering, inspection, operations and maintenance services to the offshore energy, industrial and renewables markets. We specialize in delivering structured and tailored solutions to meet our clients' lifting, mechanical handling, and fluid power requirements, whether that's on a drilling rig, a fixed offshore platform, or an onshore refinery, port, power station or manufacturing facility.
With over 65,000 people across 50 locations worldwide, we work around the world, around the clock, combining global reach with the network, knowledge and responsiveness of a local specialist. Our in-house engineering capability spans mechanical, hydraulic, electrical, structural and integrity disciplines, giving us the depth to take on complex, safety-critical challenges others can't.
Our 'above all, one standard' commitment to quality and safety means our clients can count on consistent, high performance — every time, everywhere.
Safety. Quality. People. These are the foundations we've built on for 50 years, and the values that will drive us forward.
MAIN PURPOSE: To deliver exceptional service, drive client retention, and grow revenue through strategic account management, proactive relationship development, and flawless execution of contracted services. This role is the cornerstone of client satisfaction for our Houston operations and a key driver of long-term regional growth.
Key Responsibilities
Target Achievements
Altrad Sparrows is a global provider of specialist engineering, inspection, operations and maintenance services to the offshore energy, industrial and renewables markets. We specialize in delivering structured and tailored solutions to meet our clients' lifting, mechanical handling, and fluid power requirements, whether that's on a drilling rig, a fixed offshore platform, or an onshore refinery, port, power station or manufacturing facility.
With over 65,000 people across 50 locations worldwide, we work around the world, around the clock, combining global reach with the network, knowledge and responsiveness of a local specialist. Our in-house engineering capability spans mechanical, hydraulic, electrical, structural and integrity disciplines, giving us the depth to take on complex, safety-critical challenges others can't.
Our 'above all, one standard' commitment to quality and safety means our clients can count on consistent, high performance — every time, everywhere.
Safety. Quality. People. These are the foundations we've built on for 50 years, and the values that will drive us forward.
MAIN PURPOSE: To deliver exceptional service, drive client retention, and grow revenue through strategic account management, proactive relationship development, and flawless execution of contracted services. This role is the cornerstone of client satisfaction for our Houston operations and a key driver of long-term regional growth.
Key Responsibilities
Target Achievements
- Set and exceed profit, retention, and performance targets in collaboration with the Business Manager.
- Grow revenue within existing accounts while identifying opportunities to expand service scope.
- Service Account Management & Retention
- Serve as the primary point of contact for assigned key accounts, owning the full client relationship.
- Build and maintain strong, trust-based relationships through consistent engagement, performance reviews, and proactive communication.
- Oversee technical and operational delivery to ensure client expectations are met and exceeded.
- Conduct regular client visits and satisfaction reviews, including onshore/offshore site assessments.
- Develop and execute account plans tailored to each client's operational goals and service needs.
- Ensure high-quality execution of contracts and services across all assigned accounts.
- Provide regular performance reporting covering HSEQ, financial, and technical metrics.
- Manage change effectively and optimize operational processes to improve service delivery outcomes.
- Anticipate client needs and resolve issues before they escalate.
- Identify and pursue new service opportunities within existing accounts and across adjacent industrial sectors.
- Leverage industry relationships to support lead generation and vendor approval processes.
- Ensure Altrad Sparrows remains an approved and preferred vendor with key clients.
- Collaborate with the Business Development team to support contract renewals and expansions.
- Monitor market trends and competitor activity to inform account strategy.
- Own and execute business plans for assigned client portfolio.
- Manage account-level budgets and forecasts in alignment with regional targets.
- Promote the full range of Altrad Sparrows services to maximize account value.
- Identify and implement process improvements that enhance service quality and efficiency.
- Participate in cross-functional initiatives and working groups.
- Assist in identifying and hiring qualified personnel to support account needs.
- Champion a strong safety culture across all client engagements.
- Partner with HSEQ teams to ensure compliance with all safety standards and client requirements.
- Proven experience in industrial services, service account management, and/or project management.
- Demonstrated success managing complex client relationships and delivering against retention and growth targets.
- Strong network of industry contacts with transferable client relationships preferred.
- Technical understanding of industrial services and field operations.
- Excellent communication, negotiation, and relationship management skills.
- Proficiency in Microsoft Office Suite.
- Ability to foster a culture of accountability, collaboration, and continuous improvement.
- We invest in our people, operate with integrity, and build careers — not just fill jobs.
- Stable, growing industrial services company with a strong global footprint
- Collaborative, safety-first culture with real investment in workforce development
- Leadership visibility: This role reports directly to the Business Manager and influences shop-wide operations
- Competitive Benefits: 401(k) with matching, health/dental/vision insurance, life insurance, paid time off, referral program, and retirement plan.
- Career Growth: Opportunities to advance within a global organization.
- Core Values: Respect, Solidarity, Courage, Humility, and Conviviality—creating a positive and inclusive workplace.