What are the responsibilities and job description for the Floating Solutions Specialist - Losey Blvd - La Crosse WI position at Altra Federal Credit Union?
Love to travel—but stay close to home? Enjoy meeting new people and adapting to different environments? If you’re friendly, flexible, and thrive in new surroundings, this could be the perfect fit for you! We’re currently hiring a Full-Time Floating Solutions Specialist. In this role, you’ll travel to various Altra locations, providing professional, friendly service and support to our members. You’ll play a key part in delivering the consistent, high-quality experience our members expect every time they visit an Altra branch.
Altra’s Floating Solutions Specialist will travel to different Altra locations in WI (Onalaska, West Salem, Holmen, and La Crosse) and MN (La Crescent, Winona, and Rochester) on an as-needed basis to fill in at those offices where and when assistance is needed. The Floating Solutions Specialist’s home office will be at the La Crosse Losey Blvd. office in La Crosse, WI. Because this position is a floating position, you will work in face-to-face offices, Kiosk style office and technology style offices. You will be required to work as a team and be able to work in fast-paced environments.
Key Responsibilities:
- Build and maintain meaningful relationships with members through in-person, phone, fax, and / or internet interactions.
- Conduct financial conversations to understand members’ needs and recommend appropriate products and services.
- Open and service consumer accounts, including checking, savings, certificates, and consumer loans, and provide Notary services.
- Educate members on digital tools and self-service options to enhance their banking experience (kiosks, ATM, Sam-e / iTMs).
- Identify opportunities to deepen member relationships through referrals and cross-selling.
- Resolve member questions and concerns accurately and professionally.
- Ensure compliance with credit union policies, procedures, and regulatory requirements.
- Collaborate with branch and support teams to deliver seamless member experience.
Qualifications:
- High school diploma (or equivalent) required.
- An associate’s degree in business or a related field would be preferred.
- Minimum one (1) year of banking, financial services or retail experience is required.
- Strong knowledge of credit union products, lending processes, and digital banking tools.
- Strong communication and relationship-building skills.
- Ability to confidently discuss financial products in a consultative, member-focused way.
- Detail-oriented with strong organizational and follow-through skills.
Availability:
- This position is 40-hours a week, Monday through Friday. Floating Solutions Specialists are required to work rotating Saturday hours about once every six weeks, in the Onalaska WI office from 7:45 a.m. until 12:15 p.m.
- Typical hours for the Floating Solutions Specialist range from 7:15 a.m. to 7:30 p.m. There may be some opening and closing shifts on a rotational basis required.
- Will require some flexibility within these posted office hours for our WI and MN offices.
Pay and Benefits:
- Competitive starting rate of $21.38 per hour, ($19.38 per hour, plus $2 floating premium), plus participation in an incentive plan
- When bilingual in Spanish or Hmong, receive a $1.00 / hour pay premium after completing and passing the language exam
- Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options
- Up to a 6% Employer-matched 401(k) additional 3% employer contribution.
- Two-weeks paid sabbatical every five years worked, plus four-week paid sabbatical at twenty years!
- Paid time off, volunteer time off, and your birthday off (paid)!
- Employee-only perks and discounts
At Altra Federal Credit Union, you’ll be part of a team that values people over profits and puts members at the heart of everything we do. We believe in creating a supportive and collaborative workplace where employees are empowered to grow, develop their careers, and make a real impact in the lives of others. By joining Altra, you’ll not only gain the opportunity to build meaningful relationships with members and coworkers, but you’ll also be contributing to a mission-driven organization that is dedicated to improving the financial well-being of our members and the communities we serve.
Altra is proud to be a Great Place to Work® certified company seven years in a row; 92% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best lives! We support diversity in the workplace and are an Equal Opportunity Employer.
winning wellness program.
Altra is proud to be a Great Place to Work® certified company seven years in a row; 92% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best lives! We support diversity in the workplace and are an Equal Opportunity Employer.
winning wellness program.
Salary : $19 - $21