What are the responsibilities and job description for the Consumer Loan Processor - Operations Center - Onalaska WI position at Altra Federal Credit Union?
At Altra Federal Credit Union, we’re more than a financial institution – we’re a community. For 95 years, we’ve been committed to helping our members achieve financial well-being with personalized service, competitive products, and genuine care. We are currently seeking a Consumer Loan Processor to join our team! The ideal candidate will manage the consumer lending process, ensuring accuracy, timely funding, and issue resolution.
Key Responsibilities
- Perform all aspects of direct consumer loan processing, including the processing and funding of high priority loans within promised timeframes.
- Monitor LOS system queues to draft all types of direct consumer loan documents for completion.
- End-of-day closing procedures, which includes balancing the national branch and securing checks and confidential data in the vault.
- Catch and fix errors on loan applications, problem solve, resolve issues, and provide mentoring to co-workers as needed.
- Provide assistance and backup to all other consumer lending personnel, as needed.
- Build and maintain solid and positive professional relationships with sales, underwriting, processing, and closing staff.
Qualifications
- High School diploma, GED, or HSED is required.
- One year of general lending experience preferred.
- Previous direct or indirect loan processing experience preferred.
- Good understanding of credit union policies, systems, documents, NCUA regulations, and other laws pertaining to home equity/mortgage lending.
- Strong decision-making skills and the ability to solve difficult problems effectively.
- Attention to detail and accuracy.
- Excellent communication and interpersonal skills with a passion for helping people.
Availability
- This position is full-time, 40- hours a week, Monday through Friday with a Saturday morning rotation from 8:00 a.m. – 12:00 p.m.
- Typical hours Monday through Friday will be 8:00 a.m. to 5:30 p.m.
Work Environment
- This position is located at Altra’s Operations Center in Onalaska, WI however, work from home / remote work opportunities are available after 3-6 months of employment once successfully completing all position-specific training and demonstration of consistent and satisfactory work performance.
Pay amp; Benefits
- Competitive starting $18.25-$19.00 per hour, based on previous experience.
- When bilingual in Spanish or Hmong, receive a $1.00 per hour pay premium after completing and passing a language exam.
- Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options.
- Up to a 6% employer-matched 401(k) additional 3% employer contribution.
- Two-weeks paid sabbatical every five years worked, plus four-week paid sabbatical at twenty years!
- Paid time off, volunteer time off, paid holidays, and your birthday off (paid)!
- Employee-only perks and discounts.
At Altra Federal Credit Union, you’ll be part of a team that values people over profits and puts members at the heart of everything we do. We believe in creating a supportive and collaborative workplace where employees are empowered to grow, develop their careers, and make a real impact in the lives of others. By joining Altra, you’ll not only gain the opportunity to build meaningful relationships with members and coworkers, but you’ll also be contributing to a mission-driven organization that is dedicated to improving the financial well-being of our members and the communities we serve.
Altra is proud to be a Great Place to Work® certified company seven years in a row; 92% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best lives! We support diversity in the workplace and are an Equal Opportunity Employer.
Salary : $18 - $19