Power Rental Service Supervisor

The Power Rental Service Supervisor provides operational support and job coordination for the Power Rental Service team. This role demands excellent verbal and written communication skills, the ability to influence others positively, and strong leadership, administrative, organizational, and technical abilities. Knowledge of safety requirements, PPE, and protocols is essential. The ideal candidate can thrive in a fast-paced environment, manage multiple priorities, and work extra hours when needed. The Power Rental Service Supervisor reports directly to the Regional Service Manager and collaborates closely with the Power Rental Sales Manager, Administrative Supervisor, Rental Coordinators, Outside Rental Sales Representatives, and other Service Department staff to ensure customer needs are met with high satisfaction.

Supervise daily activities of all power rental technicians across all Altorfer locations, including shop schedules, field schedules, and special field or event projects.
• Maintain technician productivity through training development, scheduling, and coordination with other Service Supervisors. Complete Annual Performance Reviews for assigned staff.
• Manage the maintenance and fleet readiness of rental equipment, perform daily spot checks of the yard and rental-ready line, and routinely update equipment status in iRental.
• Accommodate rental service requests, adjusting technician schedules as necessary to meet or exceed customer expectations. Manage/approve technician time in Service Link and ADP.
• Communicate with customers, management, sales personnel, sales coordinators, suppliers, and technicians to assure smooth operation of the shop and maintain fleet readiness.
• Ensure timely processing of rental contract documents including check-in/check-out paperwork for prompt billing.
• Document and communicate suspected customer damage/loss to the customer or Rental Sales Rep within 24 hours of discovery.
• Open and invoice work orders by collecting required equipment information and monitoring repair progress.
• Ensure adherence to quality service processes including proper work order management/coding, technician entries, and SIMS entries.
• Monitor warranty coverage on rental equipment and ensure warranty repairs comply with Caterpillar guidelines.
• Ensure adherence to the Reman Core management process/policies.
• Complete/maintain Caterpillar Telematics Monitoring installation on all compatible rental units.
• Travel regularly to all power rental service locations including East Peoria, IL, Cedar Rapids, IA, and Hammond, IN.
• Manage all rental inventory including rental accessories, shop supplies, generator cables, and rental parts inventory.
• Implement process software tools including but not limited to ServiceLink, iRental and CAT Inspect.
• Cultivate a culture of high-quality service processes with a focus on continuous improvement.
• Meet all safety goals and promote a safe work environment through adherence to the company safety program and procedures, holding daily toolbox talks safety, performing weekly walk-through inspections, investigating and reporting safety incidents, and maintaining Kelmar documentation requirements.
• Attend all facility safety meetings, either in person or via Microsoft Teams.
• Maintain personal development and complete all assigned training.
• Perform additional responsibilities as assigned.

EDUCATION/QUALIFICATION/EXPERIENCE:

• High School diploma required; bachelor's degree in a related field preferred.
• Five years of service repair or supervisory service operations experience required.
• Working in a fast-paced multi-tasking environment is a must for this position.
• Must possess a valid driver's license with a clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on the final candidate).

SKILLS/ABILITIES:

• Previous Power Rental industry experience preferred.
• Prior demonstrated supervisory experience preferred.
• Excellent written and oral communication skills are required.
• Proficiency with software such as DBS (iRental), DSI, ACT, Sales Link, SIS, Power Net and other business/Windows-based software applications preferred. Experience with Microsoft Outlook, Excel, and Word is required.

Altorfer Industries offers an industry leading compensation and benefit package:

• Health, Dental, Vision, Disability, and Life Insurance
• 401(k)
• Paid Holidays
• Paid Parental Leave and Funeral Leave
• Paid Time Off: Prorated 80 hours of PTO
• Education Assistance
• Voluntary Benefits: Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection

Payrate: $70,000 - $90,000 annually

This position works in both office and warehouse/shop environments. Physical activities include continuous walking, bending, and lifting up to 25 lbs. Safety equipment, such as safety glasses or side shields, is required depending on the environment. The noise level in the warehouse/shop is usually moderate to high, while the office environment is moderate to low. The role involves sitting at a desk, answering calls, writing, or using a keyboard for email communication and software applications. Flexibility to work varying schedules and hours is required. Periodic travel to other locations is necessary. The position is subject to both indoor and outdoor conditions. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why Work for Altorfer?
At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third-generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the "A-Team" and is critical to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family-valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.