Service Advisor-Supervisor

Overview: Work with an experienced team to provide exceptional service to customers. Team manages shop personnel to ensure communication flows effectively between customers, shop management and shop technicians.

Basic Duties:

Communication with customers when scheduling repairs in the shop. Communication via email, phone, and business systems.
• Perform job openings, job review, work order notes, service report review, warranty, invoicing, and job closing.
• Assist customers and technicians on repairs and define the scope of work to ensure expectations are met.
• Responsible for managing the yard facilitator(s) and daily yard operations.
• Demonstrate strong customer communication & developmental skills as well as the ability to assist, manage and motivate a large, diverse workforce.

• Assist the service department with answering phone calls, payroll review and entry, and service office organization & appearance.

• Perform other duties as assigned.

Qualifications:

• 2 years' experience in service supervisory setting.
• Military and veterans encouraged to apply.
• Previous engine, power train, hydraulic, service repair and maintenance knowledge is a plus.
• Excellent communication skills (verbal and written) and customer service skills are needed.
• Ability to write professional business communication by email or letter is required.
• Experience in DBS,SIS Vision Link, Service & Equipment Link networks experience a plus.
• Knowledge of safety requirements and protocols, following company General Safe Work Practices as well as enforcing those practices.
• Computer literate, PC experience with programs such as Microsoft, Excel, Word, and Outlook is required.
• Must be able to work in a fast-paced environment.
• Must have a valid driver's license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).

Working Conditions:

This position mainly works in an office environment but there may be times you'll go out in the service shop environment. May, on a continuous basis, sit at a desk for a long period of time; answer telephone calls and write or use a keyboard to communicate through written means. May occasionally go out on the shop floor supporting service operations, when doing this appropriate safety equipment is required to be worn (IE- safety glasses or side shields and steel toe shoes/boots). Noise level in the shop environment is usually moderate, and the noise level in the office environment is usually low. Must be flexible to work varying schedules and hours as needed. Occasional local travel may be required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why Work for Altorfer?

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the "A-Team" and is critical to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.