What are the responsibilities and job description for the Medical Assistant I - Call Center position at Altoona Regional Health System?
UPMC Altoona Regional Health System is hiring a full-time Medical Assistant I – Call Center. This role will work Monday – Friday 8 am – 4:30 pm. Upon completion of the training period, this position would have the option to work from home 50% of the time.
This position answers all incoming phone calls in the call center and respond to the patient with the physicians answers.
Responsibilities
This position answers all incoming phone calls in the call center and respond to the patient with the physicians answers.
Responsibilities
- Follows OSHA recommendations regarding housekeeping duties.
- Handles incoming calls from patients regarding illness, requests for medications/refills etc.; documents information per policy and procedure. Information is then forwarded to appropriate physician.
- Documents appropriately.
- Calls for reports, as needed, from facilities and getting them to the departments necessary to make them available to the providers.
- Handles outgoing calls to patients with the responses from the providers, including calling or faxing prescriptions.
- Gives patients complete information regarding any test or procedures being performed, including any preparation requirements.
- Handles the emails from patients and the responses back from the providers.
- Schedule, by telephone, appointments for patients as requested by incoming calls from patients or providers. Must follow parameters listed by each physician.
- Occasionally schedules physician referrals, and lab and diagnostic studies done at the hospital and other facilities.
- Handles incoming and outgoing faxes to and from facilities and pharmacies.
- Graduate of an approved medical assisting program.
- Six months related experience preferred.
- Must have the ability to communicate with patients; listening to symptoms/complaints and effectively give patients instructions and explaining procedures.
- Must have the ability to relay information to co-workers and physicians Licensure, Certifications, and Clearances:
- Advanced Cardiac Life Support (ACLS) OR Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
