Front Office Supervisor

Front Office Supervisor

The Front Office Supervisor is responsible for the overall leadership of the front desk and breakfast department. Our supervisor will oversee the day to day operations and provide support when needed to departments. This role requires a dynamic leader with a passion for hospitality, strong communication skills and the ability to inspire and lead a dedicated team.

Responsibilities:

• Motivates staff through positive reinforcement, and leading by example
• Ensures that all departmental policies and procedures are adhered to
• Implements and maintains brand standards and procedures
• Monitors guest arrivals, ensuring special requests are met
• Coordinates with sales department group arrivals, departures and special requests
• Monitors room inventory and status, keeping inventory in balance
• Communicates with other departments, therefore promoting a seamless operation
• Monitors market operations, cleanliness, merchandising and inventory
• Reviews departmental checklists, conducting random audits to endure that tasks are completed and required brand metrics are met
• Will work desk shifts and fill in, when necessary, in breakfast
• Contributes to a safe work environment by following proper safety guidelines
• Warmly greets guests and coworkers
• Attends monthly calls

Qualifications:

• Minimum of 1 year of experience in hospitality industry
• Excellent communication skills, with the ability to effectively lead and motivate a diverse team
• Ability to handle high-pressure situations with professionalism and poise, maintaining a positive and solution-oriented approach
• Strong organizational and multitasking abilities, with a keen attention to detail
• Skilled in addressing and resolving conflicts and issues among staff and with guests
• Strong computer skills
Flexible work schedule including weekends

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Perks:

• Competitive salary
• Paid time off
• Medical, dental, and vision insurance
• Professional development opportunities
• Positive and supportive work environment
• Employee discount