Hotel General Manager

Our client, a growing, vertically integrated hospitality ownership and management company is seeking an experienced Hotel General Manager to lead a newly remodeled, select-service hotel in Memphis, Tennessee.

This is an excellent opportunity for a hands-on hotel leader who enjoys building strong teams, driving financial performance, and creating a consistently outstanding guest experience. With the property recently renovated, the incoming General Manager will have the opportunity to lead the hotel into its next chapter and capitalize on the improved product through strong operations, sales leadership, and market positioning.

The General Manager will have full responsibility for the day-to-day operation of the hotel, including financial performance, guest satisfaction, associate engagement, sales execution, brand compliance, and property standards.

Job requirements

• Provide overall leadership and direction for all hotel operations.
• Own the hotel’s budget, financial goals, forecasting, and monthly performance reporting.
• Drive revenue, profitability, RevPAR, market share, and overall property performance.
• Develop and execute strategies to increase occupancy, ADR, and revenue penetration within the competitive set.
• Lead, recruit, train, motivate, and develop a high-performing hotel team.
• Create a culture of accountability, hospitality, teamwork, and exceptional guest service.
• Maintain a highly visible, hands-on presence throughout the property and actively engage with guests and associates.
• Ensure brand standards, operating procedures, quality requirements, and company policies are consistently executed.
• Maintain exceptional standards for cleanliness, property condition, preventative maintenance, and overall presentation.
• Monitor guest feedback and service metrics and take immediate action to resolve issues and improve performance.
• Partner with sales resources to identify local business opportunities, develop key accounts, and strengthen the hotel’s position within the Memphis market.
• Monitor competitive activity, market trends, and changing business conditions and adjust strategies accordingly.
• Manage labor, purchasing, operating expenses, and other controllable costs while protecting the guest experience.
• Ensure compliance with all applicable safety, security, employment, and operational requirements.
• Work closely with corporate leadership and the Vice President of Operations on property performance, strategic initiatives, and additional priorities.

IDEAL CANDIDATE

The successful candidate will be an energetic, accountable hotel leader who understands that strong guest satisfaction and strong financial results go hand in hand. This individual should be comfortable operating with an ownership mindset and taking personal responsibility for the performance of the hotel.

Qualifications

• Minimum 3 years of hotel management experience, with General Manager or senior property leadership experience strongly preferred.
• Select-service hotel experience preferred.
• Experience within a major branded hotel environment strongly preferred.
• Proven ability to manage hotel financials, budgets, labor, expenses, and profitability.
• Demonstrated success driving guest satisfaction and operational performance.
• Strong understanding of hotel sales, revenue generation, and local market development.
• Proven ability to recruit, train, develop, and retain strong teams.
• Excellent leadership, communication, organization, and problem-solving skills.
• Ability to adapt quickly, identify opportunities, and lead through change.
• Strong attention to detail with a willingness to be actively involved in daily hotel operations.