Front Desk

Legal Terms

Confidentiality

This manual is and all other non-public information and materials about the Altitude Trampoline Park® system or business are the confidential information of ATP Franchising, LLC. You are permitted to use this non-public information and materials strictly to perform your duties at the park. You must not disclose or share This manual or any other non-public information or materials. If you violate these terms, you will be violating the intellectual property rights of ATP Franchising LLC and it may pursue legal action against you.

Your Employer

Your Altitude Trampoline Park is an independent franchised business. The franchise owner is also the sole employer of all staff at the park. ATP Franchising LLC is strictly the franchisor and owner of the Altitude Trampoline Park® brand, and all references to it or the system generally are strictly to protect the brand and the goodwill associated with it. If you have any questions about the terms of your employment, we encourage you to discuss it with your employer.

FRONT DESK

We believe in family fun. We believe in celebrating life's moments together. We believe in combining activity and an energetic spirit for friends and family to experience. Where social connectivity, activity and celebration give way to joy, exhilaration, growth and wellness.

We believe there's always an opportunity to experience play...another wall to climb, another game of dodgeball, another hoop to shoot, another day to fly on the trapeze or jump around with friends. Our global presence allows friends and families to share in the experience and enjoy playfulness in many different countries around the world in hopes to make the world a happier place!

We believe in celebrating play and accomplishments and the emotions felt as you experience free play the Altitude way!

Front desk team members handle all stages of guest experiences, provide important information to guests, fulfill guest requests and help resolve issues. The front desk is the hub of all guest activity and daily responsibilities. The Front Desk reports directly to the Manager of Altitude Trampoline Park.

Key Responsibilities

• Represent Altitude Trampoline Park by maintaining a professional attitude and appearance in keeping with the park's philosophy
• Communicate and enforce all park regulations and jumping rules in a personable and professional manner
• Attend scheduled staff meetings
• Accurately book, change and cancel jump appointments
• Operates Point of Sale (POS) system including verifying customer waivers & sales transactions
• Acknowledge and greet everyone who enters and leaves the facility
• Provide detailed descriptions of the park, birthday packages, services, facility feature sand hours of operation
• Utilize park computer with skill and proficiently
• Maintaining a clean work environment
• Actively promote the park, birthday packages, sessions and retail, as well as programs, promotions and/or discounts available
• Maintain positive guest experience by using our SMILES philosophy
• Handle guest's questions and concerns professionally and courteously
• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction
• Developability to work without constant direct supervision and remain at assigned post for extended periods of time
• Communicate to management any and all occurrences involving staff or guests in the park that require attention
• Follow safety and incident reporting guidelines
• Provides or performs other services or duties as required by management
  
  

Qualifications And Skills

• Must be 16 years of age and have Working Papers
• Ability to communicate effectively
• Professional, "Altitude" attitude and work
• Excellent organizational skills with the ability to prioritize workload and multi-task in a fast- paced environment.
• Computer skills required
• Weekend availability is a required