What are the responsibilities and job description for the Manager position at Altitude Trampoline Park?
Job Title: Manager
Company: Altitude Trampoline Park Franklin
Location: Franklin, MA
Job Description
Altitude Trampoline Park in Franklin, MA is seeking an energetic, hands-on manager to oversee daily park operations, lead team members, and ensure an outstanding guest experience. This role is responsible for maintaining a clean, safe, and well-run facility while supporting revenue growth and controlling operating costs. The ideal candidate thrives in a fast-paced environment, leads by example, and can confidently manage both people and operations.
Key Responsibilities
Team Leadership
- Supervise, coach, and motivate team members during shifts
- Assist with hiring, training, and scheduling staff
- Hold team members accountable to performance and service standards
- Address employee concerns and manage conflict professionally
Guest Experience & Service
- Ensure every guest has a safe, fun, and memorable visit
- Proactively engage with guests and oversee party and group events
- Handle customer concerns calmly and effectively
- Maintain high service standards that drive repeat visits and positive reviews
Operations & Cleanliness
- Oversee day-to-day park operations, ensuring safety, cleanliness, and efficiency
- Ensure the entire park is clean, organized, and well maintained at all times
- Maintain clean, fully stocked, and sanitary restrooms
- Deliver exceptional customer service and resolve guest concerns professionally
- Ensure safety policies and procedures are followed consistently
- Monitor park flow, staffing levels, and guest capacity
- Properly document and respond to any incidents
Financial & Administrative Support
- Assist in tracking daily sales and operational metrics
- Assist with budgeting, cash handling, and daily financial reporting
- Monitor inventory and control waste
- Monitor expenses and identify opportunities to improve efficiency
- Support local marketing efforts and community outreach initiatives
Qualifications
- 2 years of supervisory or management experience (entertainment, hospitality, retail, or food service preferred)
- Strong leadership and communication skills
- Ability to manage high-energy, fast-paced environments
- Experience handling customer concerns and conflict resolution
- Detail-oriented with strong operational awareness
- Available to work evenings, weekends, and holidays
What We're Looking For
- A hands-on leader who leads from the floor
- Someone who notices details-especially safety and cleanliness
- A team-oriented manager who builds morale and accountability
- A problem solver who stays calm under pressure
- A professional who takes pride in maintaining a clean and well-maintained park
Physical Requirements
- Ability to stand and walk for extended periods
- Ability to lift up to 25–50 lbs as needed
- Comfortable working in an active, high-energy environment
What We Offer
- Competitive pay based on experience
- Growth and advancement opportunities
- Fun, energetic work environment
- Employee perks and discounts