What are the responsibilities and job description for the Front Desk position at Altitude Trampoline Park?
We believe in family fun. We believe in celebrating life's moments together. We believe in combining
activity and an energetic spirit for friends and family to experience. Where social connectivity, activity and
celebration give way to joy, exhilaration, growth and wellness.
We believe there's always an opportunity to experience play...another wall to climb, another game of
dodgeball, another hoop to shoot, another day to fly on the trapeze or jump around with friends. Our
global presence allows friends and families to share in the experience and enjoy playfulness in many
different countries around the world in hopes to make the world a happier place!
We believe in celebrating play and accomplishments and the emotions felt as you experience free play
the Altitude way!
Front desk team members handle all stages of guest experiences, provide important information to
guests, fulfill guest requests and help resolve issues. The front desk is the hub of all guest activity and daily
responsibilities. The Front Desk reports directly to the Manager of Altitude Trampoline Park.
KEY RESPONSIBILITIES
• Represent Altitude Trampoline Park by maintaining a professional attitude and appearance in
keeping with the park's philosophy
• Communicate and enforce all park regulations and jumping rules in a personable and
professional manner
• Attend scheduled staff meetings
• Accurately book, change and cancel jump appointments
• Operates Point of Sale (POS) system including verifying customer waivers & sales transactions
• Acknowledge and greet everyone who enters and leaves the facility
• Provide detailed descriptions of the park, birthday packages, services, facility features and hours
of operation
• Utilize park computer with skill and proficiently
• Maintaining a clean work environment
• Actively promote the park, birthday packages, sessions and retail, as well as programs,
promotions and/or discounts available
• Maintain positive guest experience by using our SMILES philosophy
• Handle guest's questions and concerns professionally and courteously
• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring
complete guest satisfaction
• Develop ability to work without constant direct supervision and remain at assigned post for
extended periods of time
• Communicate to management any and all occurrences involving staff or guests in the park that
require attention
• Follow safety and incident reporting guidelines
• Provides or performs other services or duties as required by management
QUALIFICATIONS AND SKILLS
• High School diploma or equivalent
• Ability to communicate effectively
• Professional, "Altitude" attitude and work ethic.
• Excellent organizational skills with the ability to prioritize workload and multi-task in a fastpaced environment.
• Computer skills required
Background check will be required before hiring