Client Success and Sales Operations Manager

Company

Altis Biosystems is a commercial-stage life sciences company providing products and services that support drug, chemical, and food substance development, as well as academic and government research. Our core product, the RepliGut System, is a human intestine cell culture model used for target discovery, compound screening, disease modeling, microbiome research, toxicity, metabolism, drug absorption, and efficacy studies.

We serve pharmaceutical and biotechnology companies seeking non-animal, gastrointestinal-based pre-clinical screening platforms that more closely reflect human biology. As a growing company, Altis offers a hands-on environment where team members work across functions, wear multiple hats, and contribute directly to meaningful client and business outcomes.

Altis serves a global market, and our products and services business is growing quickly to meet demand across toxicology, pharmacokinetics, nutrition, and inflammatory bowel disease research. This is an opportunity to join a fast-moving team where initiative is valued, priorities evolve, and individuals have real visibility and influence on key deliverables that help shape the company’s next stage of growth.

Job Title: Client Success and Sales Operations Manager

Job Type: full-time (on site or remote)

Location: Durham, NC (RTP)

Job Description

Altis Biosystems is seeking a full-time Client Success and Sales Operations Manager to own the client experience from initial inquiry and quoting through project completion. This role sits at the center of commercial and operational execution—partnering across business development, client services, and internal teams to keep projects moving, communications clear, and deliverables on track. You will help create a responsive, high-touch client experience while supporting proposal development, quote management, timeline coordination, and relationship-building in a fast-paced, startup-like environment.

This role reports to the Senior Director of Commercial Strategy and is ideal for someone who thrives in a growing business, enjoys wearing multiple hats, and wants direct visibility into client and business outcomes.

Responsibilities:

• Coordination of proposal development and delivery
• Attend project development meetings with BD and Client Services Team (CST) to capture client needs and requirements.
• Track milestones and manage timelines to ensure timely proposal development and delivery.
• Coordinate proposal review meetings with clients and Altis internal teams to drive closure and approval.
• Maintain clear, organized documentation of client inputs, decisions, and outstanding items.
• Project Execution Support
• Advocate for the client’s needs throughout project execution.
• Monitor project progress, deadlines, and potential friction points; help surface solutions that maintain client confidence.
• Ensure timely communication of schedule changes, issues, or re-run needs between Altis internal teams and clients.
• Assist in scheduling final project review meetings, including agenda preparation and topic organization.
• Client Relationship Enrichment
• Maintain a strong, transparent presence with clients through timely updates and check-ins.
• Help identify optimal touchpoints for discussing future projects and expanding relationships. 
• Support BD in preparing materials or documentation that enhance client conversations.
• Sales Support & Quote Management
• Prepare  and deliver accurate quotes in QuickBooks, including pricing, shipping options, and required vendor documentation.
• Maintain up to date internal project and client databases to ensure visibility into project pipeline and revenue forecasting.

Required Qualifications:

• BS/BA with minimum of 2 years or an Associate’s degree with minimum of 5 years of experience in a project management role in the life sciences industry.
• Excellent communicator who enjoys working cross-functionally and representing the client’s perspective.
• Highly organized, with strong attention to detail, and able to manage timelines while holding teams accountable.
• Thrives in fast-paced, revenue-driven environments with multiple competing priorities.
• Driven to create smooth, supportive, relationship-oriented client experiences.
• Prior experience in client-facing, services-based roles involving client coordination, project support, or operational execution.
• Familiarity with biological concepts and laboratory or research environments.
• Proficiency in Microsoft Office, with strong Excel skills for data analysis and reporting.
• Experience using project management software to track tasks and milestones.
• Familiarity with CRM systems to manage client information and communication. 

Preferred Qualifications: 

• Working knowledge of cell culture techniques and project workflows.
• Existing understanding of biotechnology and pharmaceutical services or equivalent experience in laboratory-based CRO environments.
• Prior experience working with Wrike Project Management Software.
• Prior experience working in HubSpot.