What are the responsibilities and job description for the Oracle HR Help Desk Implementation Specialist position at Altimetrik?
Role: Oracle HR Help Desk Implementation Specialist
Position Summary: We are seeking an experienced Oracle HR Help Desk Implementation Specialist to lead and support the design, configuration, testing, and deployment of Oracle HR Help Desk within Oracle HCM Cloud. The ideal candidate will bring hands-on Oracle HR Help Desk implementation experience, along with strong generalist knowledge across Oracle HCM modules and toolsets. This role will partner with HR, shared services, technology, security, and reporting teams to deliver an efficient, scalable, and user-friendly employee service experience.
Key Responsibilities:
- Lead end-to-end implementation of Oracle HR Help Desk, including discovery, requirements gathering, solution design, configuration, testing, deployment, and post-go-live support.
- Configure Oracle HR Help Desk components such as request types, service categories, workflows, milestones, queues, routing rules, knowledge setup, security, and employee/agent experiences.
- Work closely with HR Shared Services, HR Operations, Employee Relations, and business stakeholders to design service delivery processes and case management workflows.
- Provide functional guidance on how Oracle HR Help Desk integrates with the broader Oracle HCM ecosystem, including Core HR, Absence, Benefits, Payroll, Talent, Recruiting, Journeys, Learning, and Security.
- Support fit-gap analysis, process redesign, and migration planning for legacy HR case management or service platforms.
- Collaborate with technical teams on integrations, reporting, conversions, and data migration using Oracle HCM tools and standard integration approaches.
- Prepare functional design documents, configuration workbooks, test scripts, training materials, and operational support documentation.
- Support SIT, UAT, defect triage, release readiness, and quarterly Oracle update impact assessments.
- Advise on service metrics, SLA and milestone configuration, case routing, knowledge management, and user adoption best practices.
- Partner with security and compliance teams to ensure appropriate role-based access, data