What are the responsibilities and job description for the Manager of PCStore position at Altice USA?
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We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We areOptimum!
We are seeking a highly motivated Manager of PCStore to lead the team responsible for the procurement, imaging, staging, deployment, asset reclaims, license management, wireless device support, and lifecycle administration of end-user computing assets across the organization. This includes oversight of laptops, desktops, mobile phones, tablets, and wireless service management. The role ensures consistent delivery of customer-focused, cost-effective IT asset services across a large, multi-location enterprise.
The ideal candidate has strong leadership skills, experience with large-scale asset lifecycle operations, and the ability to manage both hardware and software inventory at scale.
- Oversee daily PCStore operations including procurement, inventory control, imaging, deployment, hardware recovery, asset reclaims, and lifecycle management.
- Manage support, provisioning, replacement, and deactivation of wireless devices including phones, tablets, and mobile hotspots.
- Administer wireless carrier accounts, plans, cost controls, and service escalations to ensure efficient ongoing wireless service management.
- Ensure accurate tracking and administration of software licenses, renewals, compliance, and assignments.
- Collaborate with Desktop Support, Infrastructure, Security, and other IT teams to address operational issues and fulfill customer requirements.
- Manage escalations related to PCStore operations and provide timely updates to leadership.
- Monitor and manage ServiceNow queues for asset, mobile device, and license-related requests, ensuring SLA compliance.
- Balance workloads across analysts and ensure adequate staffing for operational and project demands.
- Participate in hiring efforts and contribute to employee performance evaluations, promotions, and disciplinary decisions.
- Approve employee schedules, manage PTO requests, and assign overtime as needed.
- Coach and counsel staff on customer service, process adherence, and conflict resolution.
- Assign and re-prioritize tasks daily based on operational and logistical needs.
- Conduct regular team meetings focused on training, process updates, and performance reporting.
- Maintain strong vendor relationships for hardware, software, and wireless carriers to ensure timely, cost-effective service delivery.
- Maintain accurate documentation of asset and license workflows, wireless device processes, and compliance requirements.
- Ensure all activities align with company policies, security standards, and audit expectations.
- 10 years of IT operations or end-user support experience supporting organizations with 3,000 employees.
- 5 years of experience working with management and cross-functional IT groups.
- Proven experience recruiting, mentoring, and developing IT operations or support staff.
- Strong leadership, communication, and organizational skills with the ability to work independently.
- Ability to maintain positive working relationships with internal customers, cross-functional teams, vendors, and wireless carriers.
- Strong analytical and problem-solving skills with the ability to implement process improvements.
- Experience managing hardware vendors, software licensors, and wireless service providers.
- Strong working knowledge of end-user technology, imaging tools, inventory systems, asset reclaim workflows, wireless device management, and software license administration.
- Excellent verbal and written communication skills.
At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
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Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $123,379.00-$202,694.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.
We are an Equal Opportunity Employer M/F/Disability/Vet and maintain a drug-free and smoke-free workplace