Manager, Customer Success - US West

We’re looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you’re a high performer who’s an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together.

Overview

The Manager role in our Customer Success Management (CSM) team is a leader and advisor to a group of Customer Success Managers who directly support pods of accounts with partnering GTM roles. The Manager, CSM, is an expert who can advise their team in building, maintaining and leveraging customer relationships through a strong blend of Alteryx product knowledge and business consultation focusing on Alteryx ONE adoption, customer retention, growth, and value realization.

What You Will Do

• Mentor team members through observation of their work and develop learning plans to improve their abilities, skills and knowledge of the Alteryx platform, CSM strategies, and client-facing skills.
• Work with sales leaders to drive customer engagement through resource prioritization, Pod team training, and development of a culture of collaboration, learning, and success.
• Guide team through regular 1x1 sessions, to ensure they are fostering & building relationships with assigned customers, which include: measuring adoption targets, forecasting out-quarter retention, capturing one value story for each assigned customer, and confirming strategic engagements (QBRs) are scheduled.
• Drive team initiatives for continued success, growth, scaling and development
• Ensure team is proactively defining and building customer success plans to help them achieve their goals and actively updating those plans throughout the customer cycle.
• Work with other departments (CX, Product, GTM) across Alteryx to understand where the CSM Org can partner, and enhance Alteryx corporate goals.
• Remain up-to-date on Alteryx solutions and products and maintain familiarity and adherence to all company methods and procedures.
  
  

What We’re Looking For

• 3 years of management experience. Experience managing a remote team is preferred.
• 4 years of experience in technical implementations, sales engineering, or analytics consultant work
• Require Strategic CSM experience (3 Years)
• Demonstrated ability to handle complex selling situations which may involve multiple departments and levels of the organization (ie. Line of business, Executives, Information Technology, Procurement, etc.).
• Demonstrated ability to mentor direct reports, co-workers, or peers through constructive feedback or learning plans.
• Experience setting long-term goals and guiding projects, people and processes towards attainment
• Demonstrated problem solving skills and ability to show good judgment in decision making
• Demonstrated ability to work under the pressure of a constantly changing and rapidly evolving work environment and industry
• Ability to travel up to 25%
  
  

Compensation

Alteryx is committed to fair, equitable, and transparent compensation. Final compensation is determined by several factors, including but not limited to relevant work experience, education, certifications, skills, and geographic location.

The base salary range for this role in the United States is $138,000-$176,250 with On-Target-Earnings range of $184,000-$235,000.

In addition to base pay and commission eligibility, this role includes clear forms of additional compensation, such as:

• A monthly Connectivity Plus stipend of $150 to support remote work-related expenses
• An annual $200 home office reimbursement
  
  

Alteryx offers a comprehensive benefits package designed to support your health, financial security, and overall well-being, including:

• Medical, dental, and vision coverage
• 401(k) with company match
• Paid parental leave, caregiver leave, and flexible time off
• Mental health support and wellness reimbursement
• Career development and education assistance
  
  

Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences.

Benefits & Perks

Alteryx has amazing benefits for all Associates which can be viewed here.

For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Alteryx will consider for employment qualified applicants with arrest and conviction records.

This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant’s capacity to serve in compliance with U.S. export controls.