What are the responsibilities and job description for the Shop Support - Park City position at alterra?
Seasonal (Seasonal) Job Title: Shop Support Location: Park City, Utah Terms: Seasonal, full- and part-time roles available Pay: $20/hour base wage Requirements Expect weekend and holiday work. Daily operations broken into morning and evening shifts. No previous experience required! About Us Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, partners, and team members. We have cultivated an extraordinary team culture over the past 20 years, rallying behind collaboration, teamwork, accountability, and fun above all else. Our mission is to make ski vacations convenient by tapping into our shared passion, culture, and fun work environment to create a customer experience unlike any other. Ski Butlers is the global leader in ski and snowboard rental delivery, now servicing over 40 resorts in North America and Europe. This was made possible by embodying our 5 core values. Service | Simple | Purposeful | Curious | Give Delivering exceptional service, being purposeful, keeping it simple, remaining curious and giving back to our communities amounts to the foundation Ski Butlers was built on. As team members, we don’t stop there. Our culture is about being a part of something bigger. Whether it’s contributing to our net zero climate initiatives, building lifelong friendships, or making a customer’s vacation memorable, a job at Ski Butlers will be the best decision you make. Ski Butlers is a stand-alone business under Denver based Alterra Mountain Company. About the Role: The Shop Support Role is to ensure each ski rental order is accurately sized, packed, labeled, and staged two shifts ahead of delivery. Ultimately, setting up our Ski Technicians for success and delivering a seamless guest experience that drives high NPS. This is a non-customer facing role. Setting each other up for success is what drives us forward at Ski Butlers. Join our team to pursue your passion in the mountains and most importantly, have fun! Perks and Benefits Free Alterra Mountain Company Employee pass: Reimbursement for Epic Local Pass Unlimited access to all AMC owned resorts Ability to upgrade to full Ikon Pass at heavily discounted rate Ability to ski everyday* Barring blackout dates at Deer Valley Access to 645 industry discounted brands through ExpertVoice Discounted access to Rossignol/Dynastar/Lange equipment 401K benefit and match for ALL staff members over 18 years old Primary Responsibilities Pack ski/snowboard equipment two shifts in advance Pack bags according to renters: height, ability, shoe size, and package selection Reach out to guests if confirmation for sizing is needed Communicate any inventory shortages to TL/GM in timely manner Complete shop walk-in fittings if necessary Secondary Responsibilities Basic ski/snowboard tuning, waxing and general equipment maintenance Making/Answering customer phone calls with a positive and inviting tone of voice Restocking delivery vehicles with extra equipment We love everything snow. The mountains, the skiing, the passion - it's who we are. It makes up our identity. We are looking for like-minded team members who are excited to spend a winter in the mountains and share their passion with our customers. Our Values: Service: Delivering legendary service Simple: Keep it simple Purposeful: Be purposeful in everything we do Curious: Be curious to continue learning and growing Give: Give back to our local communities With service to over 40 resorts throughout North America and Europe, we make it easy for you to pick the market you want to live and work.