What are the responsibilities and job description for the Rental Technician position at Alterra?
JOB TITLE:Rental Technician
DIVISION:Rental Department
REPORTS TO:Rental Shop Supervisor
LOCATION:Rental Shops
CLASSIFICATION: Full-Time/ Part-Time/ Seasonal/ Hourly
POSITION:
The Rental Technician serves as a front-line representative of Solitude Mountain Resort, providing exceptional customer service by fitting, selecting, and setting up rental equipment for guests. The rental team also acts as an information resource for the resort, assisting guests with questions and directions.
Additional responsibilities include inspecting and processing returned equipment, operating point-of-sale (POS) systems, learning and utilizing rental management software, maintaining shop cleanliness and organization, and supporting overall rental shop operations.
We are excited to continue growing our team and offering employees the unique opportunities, perks, and benefits that come with being part of the Solitude Mountain Resort experience.
SPECIFIC JOB REQUIREMENTS:
- Must have customer service experience
- Capable of standing for extended periods of time and able to lift up to 50 lbs.
- Willing to work flexible work schedules that may include weekends and holidays
- Self-starter, ability to work with high standards without supervision
- High safety standards
- Attention to detail
- Basic knowledge of winter and summer sports equipment
- Basic cashiering skills
- Passion for winter and summer sports
JOB DUTIES AND RESPONSIBILITIES:
- Provide a high level of customer service
- Must be proactive and take ownership of situations while anticipating and responding to guest needs and wants.
- Responsible for proper setup up of rental equipment
- Test and certify rental alpine bindings
- Provide daily maintenance on rental equipment
- Provide accurate cashiering
EQUAL OPPORTUNITY EMPLOYMENT
Solitude Mountain Resort is an equal opportunity employer. It is the policy of the Company to recruit, hire, train, assign, promote, and transfer the best qualified individual for each job opening and provide such employment opportunities without regard to sex, race,religious creed, color, gender, gender identity, gender expression, nationalorigin,ancestry, citizenship, nationality, age, physical disability, mental disability, medicalcondition, marital status, pregnancy, sexual preference, sexual orientation, genetic information, veteran status, or any other characteristic protected by applicable state orfederal law. The Company makes all employment decisions, including selection, training, job assignment, compensation, promotion, transfer, discipline, termination, and access to benefits without regard to these protected statuses. Solitude Mountain Resort also provides reasonable accommodations to applicants and employees with disabilities. If you require an accommodation during the selection process, please contact Human Resources at HR@solitudemountain.com.
THE BENEFITS AND PERKS
At Solitude Mountain Resort, we offer a variety of employee benefits! First, you are lucky enough to be working in the beautiful, scenic Wasatch Mountains. Enjoy mountain activities before work, after work, on work breaks, and days off! Activities include skiing, snowboarding, snowshoeing, cross country, hiking, mountain biking, climbing, and so much more. Work with other mountain enthusiasts. This is an excellent opportunity to socialize, meet great people, and attend employee events around the resort. Some events include unique opportunities like employee ski days, employee yoga, live music events, film festival ski movie features, and many more summer activities- at work! You get to work and play in the same place. Eligibility is dependent on all employee classifications of work.
BENEFITS:
Ski and Ride
- Eligible employees receivea free Solitude season pass for themselves and eligible dependents. This includes unlimited skiing/riding in the winter with no blackout dates and bike hauls in the summer
- Free access to all fourteen Alterra Mountain Company Destinations (excluding CMH) throughout North America for you and eligible dependents
- Discounted ski and ride lessons
- Discounted Solitude lift tickets for your friends & family
- Free Nordic ski and snowshoe pass for the Solitude Nordic & Snowshoe Center
- Ski and ride perks at other local resorts
- Complimentary UTA Ski Bus pass
Other Benefits
- Medical, dental, vision, life, AD&D, short-term & long-term disability insurance, EAP, HSA, FSA for eligible employees
- Discounts resort-wide for food, rentals, retail, lessons, and more
- Pro deals with hundreds of outdoor brands
- 401(k) plan with generous company match for all employees
- Free counseling service for you and your household members through our Employee Assistance Program
Perks of Working Here:
Work & Play in the Mountains:
- Embrace the stunning Wasatch Mountains.
- Connect with fellow mountain enthusiasts.
Benefits:
- Access to select Alterra Mountain Company Destinations.
- Free Solitude season pass for you and eligible dependents.
- Discounts on solitude lift tickets for friends and family.
- Discounts on food, rentals, retail, and lessons.
Other Perks:
- Comprehensive medical, dental, vision, and life insurance for eligible employees
- Pro deals with outdoor brands.
- Generous 401(k) plan with company match.
- Free counseling service through Employee Assistance Program.