Analyst- Operations (IOS)

POSITION OVERVIEW:

The Analyst, IOS Operations will provide support Alterra’s national Industrial Outdoor Storage (“IOS”) portfolio. Based at Alterra IOS headquarters in Suburban Philadelphia, the Analyst will assist in the day-to-day operational execution and provide analytical support to ensure consistent, efficient management of a ~400 property portfolio.

·      Coordinate with and between key operations functions, including Asset Management, Property Management, Maintenance, Lease Administration, Marketing, and Accounting.

·      Assist in developing and standardizing property management processes and tools across the IOS portfolio.

·      Support reporting efforts by gathering data, preparing summaries, and helping deliver materials for senior management review.

·      Monitor property-level operations to ensure adherence to company standards, developing mechanisms to proactively highlight and escalate property and portfolio level issues.

·      Assist related to tenant delinquency tracking, post-closing integration tasks, property inspections, correspondence, and vendor management.

·      Collaborate cross-functionally to document and streamline operational workflows, working inside and outside of the operations realm.

·      Compile and analyze property performance data to identify trends, inefficiencies, and opportunities for improvement.

·      Support tenant relations efforts by coordinating responses to inquiries, tracking service requests, and escalating concerns where appropriate.

·      Help maintain contract and vendor databases, ensuring accurate records and timely renewals.

·      Lead special projects to improve operational efficiency and portfolio performance.

·      2-4 years of experience in commercial real estate, property management, or a related field.

·      Strong analytical and organizational skills with high attention to detail.

·      Excellent written and verbal communication skills, with the ability to collaborate effectively across teams.

·      Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint); exposure to Yardi, MRI, or other property management platforms is a plus.

·      Bachelor’s degree in business, real estate, finance, economics, or a related field.

All candidate information will be handled with strict confidentiality in accordance with EEO guidelines.