Client Advisor, Customer Service and Security

We are hiring: Client Advisors – Passages & Alpha 

Starting wage: $17.00-$19.00/hour, based on experience and education. (8% night-shift differential!!)

Job type: Full-time, Part-time; Non-exempt – schedule to be discussed at interview.

Shift: Availability varies depending upon current need at time of hire and location. 

Training: Alternatives provides thorough orientation and training for all new staff.
You can expect a one-week orientation, where you will learn all about Alternatives and are prepared for taking on your role.
After completing orientation, you will undergo a one-week specialized training for your role, in conjunction with an HR trainer.
These first two weeks are 9am-5pm Monday-Friday, you will then move into your offered/assigned schedule following the training period.

What Skills do you need?

The Client Advisor role is entry-level, and we will provide completely paid training!

Important requirements and traits of a Client Advisor that will help them succeed in this role include:

• Firm, fair, and consistent boundaries with residents.
• Ability to be empathetic.
• Customer service skills.
• Ability to work various shifts – we are a 24/7-hour facility with Days, Swings, and Over-Night shifts.
  • Note: You will be hired for a specific shift, but flexibility can be required at times of great need.

Must haves:

• High School Diploma
• Ability to pass federal drug testing.
• Ability to pass background check.
• Valid driver's license.

What will you do in this position?

Client Advisors will do a variety of tasks on a day-to-day basis based on resident needs, security functions, and overall operations.

Some of the duties will often include but are not limited to:

• Assisting residents and vendors who are coming in or out of the facility.
• Security functions to include pat-downs, UA screenings, breathalyzers, and headcounts.
• Being role-models of acceptable and expected behavior for the residents.
• Reporting and regularly communicating information to other team members.
• Writing notes and IRs for residents; positively reinforcing good behavior.
• Attending meetings.

Let us tell you more about our team!

The Security/Operations teams at our facilities are run by experienced Operations Supervisors with combined over 25 years’ experience in the corrections field. 

The Security/Operations Departments at each facility are comprised of Client Advisor Supervisors, Client Advisor In-Charges, and a variety of other Client Advisors/Security staff, that all keep things running and operating smoothly for our residents and staff.

They are looking forward to the addition of new Client Advisors to help with everyday security functions and innovative ideas for our team. 

Benefits

We offer a comprehensive benefits package for employees working 30 hours per week, starting the first of the month, after 60 days of employment:

• Medical: Employer pays $532.23 toward employee coverage. Additional plans for children and family are available at employee cost.
• Dental: Employer pays 100% of employee-only coverage. Affordable coverage for children and families is available at employee cost.
• Vision: Affordable plans are available for employees, children, and families at a low cost.
• Life Insurance: The agency provides a $25,000 coverage plan for all benefit-eligible employees. Additional employee-paid supplemental plans available.
• Short-and-Long-term Disability: 100% employer-paid coverage for employees.
• 401k/Retirement Plan: Employees are eligible for 401k contributions after one year of employment and 1,000 hours worked. Employer profit sharing is eligible annually, based on board approval.
• AFLAC: Supplemental plans are available to employees and their families at employee cost.

PTO

• Accrual: Start accruing PTO from your first paycheck. Full-time (40-hour) employees with 0-2 years of employment accrue 4.65 hours per pay period, totaling 15 days a year.
• Increased Accrual with Tenure: Accrual rates increase at 3 years, 5 years, and every subsequent 5-year mark, up to 25 years.
• Pro Rata Basis: Accrual rates for employees working 20-30 hours per week are on a pro rata basis.

Paid Holidays

• Full-Time Employees: Enjoy 11 paid holidays.
• Part-Time Employees: Employees working 20-30 hours per week also receive paid holidays on a pro rata basis.

Here are some fantastic perks of working with us:

• Student Loan Forgiveness: Alternatives is a Public Service Loan Forgiveness (PSLF)-eligible employer, giving qualifying employees the opportunity to have their federal student loans forgiven while working for a nonprofit organization.
• Scholarship Program: We invest in our employees' growth through scholarship opportunities, subject to eligibility requirements, program availability, and funding.
• Career Growth: We believe in promoting from within! Many of our team members have advanced into new roles throughout their careers at Alternatives. Our CEO has been with the organization for over 40 years, and many employees have celebrated 10 years of service.
• Sunshine Teams: Each building has a Sunshine Team dedicated to boosting morale, planning fun activities, organizing food days, celebrating employee birthdays, and other special occasions throughout the year.

Salary : $17 - $19