Receptionist

Position: Full-Time Receptionist FLSA Status: Exempt Non-exempt

Prepared/Revised Date:

Department: Operations

Education:Minimum high school diploma.

Experience: 2-3 years prior paid related work experience in an office setting, including operating a multi-line phone system. Familiarity with Microsoft Office programs Word and Excel.

Qualifications: Good oral and written skills. Must have the ability to multi-task. Proficiency and accuracy in typing, data entry/computer skills, and general secretarial duties. Adaptable, responsible, cooperative, patient, ethical, and personable. Good social skills in dealing with the general public and clients, customer service skills. Ability to calmly interact with clients under stressful situations. Understanding of unique needs of clients served helpful. Ability to communicate and work closely as a team within departmental shared duties.

Immediate Supervisor: Director of Human Resources and Operations

Subordinates: None

Position Summary: Welcomes and assists in-person visitors/clients while operating a multi-line telephone system to answer incoming calls and direct callers to appropriate staff members. Maintains & schedules appointments for agency psychiatrists. Provides support to various departments as needed, including Crisis and Intake/Outpatient Services.

Essential Duties and Responsibilities:

I. Receptionist Duties:

¨ Welcoming patients, confirming identification and insurance, preparing documents, and processing co-pays.

¨ Learns community resources and gives referrals as appropriate.

¨ Schedule appointments for clients and assist staff in maintaining appointment schedules for ongoing clients and groups.

¨ Greet clients and provide orientation information and intake forms for completion. Assist clients with completion of forms, if necessary.

¨ Route telephone calls and messages to appropriate staff.

¨ Assist Finance Department in continuous update of client financial information.

¨ Maintain supply of forms to be used in the treatment of agency clients or client applications, other materials as directed.

¨ Active participant in emergency response procedures and evacuation announcements.

¨ Open and close agency (transfer phones; lock/unlock doors & files, etc.)

¨ Provide a wide range of support to the Crisis and Intake/Outpatient Services programs by triaging service requests, obtaining necessary information to determine appropriate services, and scheduling intake and post-hospital discharge appointments.

¨ Provide information about Alternative Paths service array and available resources in Medina County

¨ Serve as the initial voice and point of contact for service navigation and linkage to Outpatient Services, a conduit to Crisis Services, and promote the provision of safety, recovery and resiliency, hope, efficiency, and service excellence

¨ Work closely with the Outpatient Services Manager regarding mainstream and post-hospital discharge pre-admissions.

II. General Duties:

¨ Assist other personnel (clinical and support) in data input, and other assorted tasks.

¨ Help with special projects as requested by the supervisor or Executive Director.

¨ Attends training meetings related to Crisis Intervention Services, Receptionist position, or the general welfare of the Agency/staff/clients.

The above listed responsibilities are not intended to be all inclusive and do not exclude any other functions customarily performed by a Receptionist which may from time to time be requested by the immediate supervisor or the CEO. Work schedules may vary according to the need of the agency.

Work Environment: General Office

Physical Demands: While performing the essential duties of this job, an employee is regularly required to move about; communicate, convey and engage in conversation/discussion; and operate standard office equipment; write /create documentation; detect, recognize, perceive, and observe.

Employee must be able to perform these essential functions with or without a requested reasonable accommodation.

I have read the above job description and understand the requirements, essential functions and duties to perform this job. My responsibilities have been clarified to my satisfaction by my immediate supervisor and I understand that management retains the right to add or change the duties at any time.

Alternative Paths, Inc. is an equal opportunity employer that prioritizes diversity, equity, and inclusion. Alternative Paths, Inc. does not discriminate based on ethnicity, race, gender or sexual orientation, and encourages all qualified individuals to apply.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Work Location: In person