What are the responsibilities and job description for the General Manager position at Alternative Medicine?
About the Role
The General Manager is responsible for leading the overall performance and day-to-day operations of a high-volume retail location. This role requires a strong people leader with sound business judgment, operational discipline, and the ability to create a consistent, service-focused customer experience.
The General Manager will oversee team development, financial performance, inventory, operational execution, and customer experience while partnering closely with regional and cross-functional leadership. Responsibilities may evolve as business needs change.
Key Responsibilities
Leadership & Team Development
- Lead hiring, onboarding, training, coaching, and performance management for store employees
- Build a high-performing and accountable team culture centered on service, collaboration, and results
- Establish clear expectations and provide consistent coaching and feedback
- Maintain strong communication across the team regarding priorities, goals, and business updates
- Model professionalism, ownership, and a customer-focused leadership approach
Business Performance
- Own overall location performance, including sales, labor, expenses, and operational results
- Translate broader business goals into clear and actionable plans for the store team
- Monitor key performance indicators and identify opportunities to improve results
- Evaluate local market trends and customer needs to support business decisions
- Maintain strong controls around inventory accuracy, shrink, and loss prevention
Store Operations
- Oversee daily opening, closing, and general operating procedures
- Manage cash handling, reconciliation, deposits, and reporting with a high degree of accuracy
- Ensure the location remains clean, organized, well maintained, and customer ready
- Identify facility or operational needs and partner with appropriate teams to resolve issues
- Ensure established policies, procedures, and operating standards are consistently followed
Inventory & Operational Controls
- Oversee receiving, inventory tracking, reconciliation, and product movement
- Maintain appropriate inventory levels and ensure product accuracy and presentation
- Establish strong operational controls and hold team members accountable to established procedures
- Partner with internal teams to support inventory accuracy, risk management, and operational consistency
- Maintain required records and documentation in accordance with company and applicable regulatory standards
Customer Experience
- Champion a consistent, high-quality customer experience
- Lead by example in providing approachable, knowledgeable, and efficient service
- Build strong relationships with customers and the surrounding community
- Identify opportunities to improve service, accessibility, and the overall customer journey
- Effectively resolve escalated customer concerns when needed
General Expectations
- Operate effectively in a fast-paced and evolving business environment
- Maintain strong communication and partnership with regional and cross-functional teams
- Demonstrate sound judgment, ownership, and accountability for business outcomes
- Identify opportunities for continuous improvement across people, processes, and performance
- Perform additional responsibilities as needed to support the business
Qualifications
- 3 years of leadership experience in retail, hospitality, consumer services, or a similar customer-facing environment
- Previous responsibility for leading teams and driving location-level business performance
- Strong experience in customer service and employee development
- Experience managing inventory, cash controls, labor, and day-to-day operating processes
- Ability to meet any background, licensing, or eligibility requirements associated with the position
- Flexible availability, including evenings, weekends, and holidays as business needs require
Skills & Attributes
- Strong leadership, communication, and interpersonal skills
- Demonstrated ability to coach, develop, and retain high-performing teams
- Strong business judgment and problem-solving capabilities
- High attention to detail and operational discipline
- Comfortable using retail systems, reporting tools, and standard business technology
- Ability to manage competing priorities and make effective decisions in a fast-moving environment
Equal Opportunity Statement
We are committed to fostering an inclusive workplace and making employment decisions based on qualifications, merit, and business needs.
Salary : $55,000 - $60,000